Help, Advice and Support
The answers to many of your questions are likely to be found in our FAQs. Whether you need help with making a booking or something's gone wrong with a delivery, this is the best place to start. If you can't find the answer, you can get in touch with us via the details below:
 |
 |
.png) |
 |
|
|
X | Email Us |
Our Customer Service team is available Monday to Friday 7am until 10pm and Saturday 8am until 5pm to answer all your queries. If you contact us outside these hours, an advisor will respond to your query on the next working day. If you prefer to speak to someone, you can call us on 024 7693 7776.
If you need to track a parcel, you can do that here.
DHL eCommerce UK was formerly known as DHL Parcel UK. Find out more about why we changed our name and what it means for you.
 |
If your parcel is being delivered by DHL Express in the UK, you'll need to track it on the DHL Express website. We’re sorry, but we can’t track or assist with any queries relating to DHL Express deliveries, so please contact them directly. |
Frequently Asked Questions
|
From packaging guides to collection queries, find the answers here |
|
All you need to know about tracking and receiving parcels |
|
Find your nearest depot or ServicePoint and all about our drop-off services |
|
All of your queries about sending parcels overseas answered |
|
Find out what to do when things go wrong – and how we can fix them |
|
Change a password, manage saved addresses and more |
More help and advice
If you’ve not found the answer to your query above, perhaps you’re looking for one of these?
 |
Live service updates
Live service updates will appear here if our delivery services have been disrupted by road closures, adverse weather conditions or system outages. |
 |
Re-arrange your delivery
If you’re not going to be in when your parcel is delivered, you can rearrange your delivery for another day. |
.png) |
Business support
Our support hub is filled with important information and guides for our business account customers. |
 |
Driver respect
If you would like to speak to us about one of our DHL eCommerce UK drivers, please email our Driver Management team. |
Still got a question? Get in touch with us directly!