Packaging your parcel for safe delivery


We know how important your parcel is to both you and your recipient. That’s why our aim is to always deliver the items entrusted to us in good time and in the same condition as they were sent.

Your parcels will be handled at many stages throughout its journey and may pass through fully automated sorters and conveyor systems so it’s important you package your parcels correctly to avoid any damages during transit.

As the sender, it’s your responsibility to make sure your parcel is addressed and labelled correctly, adequate packaging is used and that the contents are safe to be sent by post. So, before you have your parcel collected or your drop off at a DHL eCommerce UK ServicePoint or depot, we recommend you take a look at our postage and packaging guides to help you prepare your parcels for delivery.

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Waterproofing & packaging
your parcel


In our handy guide, we show you how to package and protect your parcel from the elements in 8 simple steps.


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How to weigh & measure
your parcel


Find out the best way to weigh and measure your parcel, even if you don't have a pair of scales or a ruler to hand. 


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What you can and can't send -
Prohibited items


Some items aren't pemitted through the DHL eCommerce UK network - check if your item is safe to send on our prohibited items list. 


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Packaging guides


From posting advice to packaging hints and tips - whether your parcel is staying in the UK or being sent internationally, there are a number of things you can do to make certain it stays intact, arrives safely and in good time.




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How to protect items in transit

Whether your recipient lives in the next town or on the other side of the world, there are steps you can take to ensure your parcel arrives safely and in a good condition. 

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Waterproofing and packaging your parcel

Ensuring your parcel is delivered safely is our top priority. Help us to do this by following the quick and easy steps in our waterproofing and packaging guide. 

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Packaging hacks - mailing made easier

Are you a regular sender? If so, postage and packaging costs can add up. Learn how you can reduce your postage and packaging costs and save time with our mailing hacks. 

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Top 5 sustainable packaging tips

Discover the ways you can make your parcel sending more environmentally friendly. Our five simple tips will point you in the right direction and soon you'll be well on the way to saving some pennies as well as the climate.

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How to weigh and measure a parcel

When placing your booking, you'll need to provide the weight (in kg) and measurements (in cm). We show you how to weigh and measure your parcel - even if you don't have scales or a ruler. 

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How to package items for international delivery

If your parcel is bound for an international destination, we recommend taking extra precautions when packing your parcel. See our international packaging guide for more information.  

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A retailer's guide to cutting postage and packaging costs 

As a small business, we understand it's important to keep packaging and postage costs as low as possible so they don't cut into your profit margins. See how you can reduce the cost of sending a parcel.

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Small business packaging ideas 

When it comes to packaging, consumers want something stand-out and sustainable. But creating a memorable unboxing experience, whilst also remaining eco-friendly can be a tricky!  Check out our top tips on how to get your small business packaging right. 

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How to address a parcel

It’s important that you address the parcel correctly so your parcel doesn’t experience unexpected delays. Check out our quick guide on how to address a parcel when you send to a UK and international address.  

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Sending fragile items by courier

It can be daunting sending fragile items in the post but with the right packing materials, it needn't be. Learn how to pack fragile items securely to prevent any breakages.  

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Prohibited items - UK

There are some items which aren't allowed through our network. This includes anything which is valuable, breakable or restricted. If you are at all unsure of whether your item is permitted, check our prohibited items list. 

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Prohibited items - International 

In addition to our prohibited items list, there are some country-specific restrictions for some destinations. For more information, read our international prohibited items list. 

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