This statement was last updated 23rd November 2021
What are my data subject’s rights
DHL Parcel UK (hereinafter called 'DHL') is pleased that you have visited our website and
are interested in our company, products and services. It is important to us to protect your personal
data during handling throughout the entire business process.
Please be aware that the national legal requirements for data protection and the handling of
personal data may vary from country to country. Therefore, if you visit the relevant DHL country
websites you will learn more about country specific information on data protection.
In the following, we explain what information DHL collects when you visit our website and how this
information is processed and for what specific purposes.
This Privacy Notice applies for the data processing carried out by DHL Parcel UK
What is personal data?
Personal data means any information relating to an identified or identifiable natural person
('data subject'); an identifiable natural person is one who can be identified, directly or
indirectly, in particular by reference to an identifier such as a name, an identification number,
location data, an online identifier or to one or more factors specific to the physical,
physiological, genetic, mental, economic, cultural or social identity of that natural person.
This means personal data has to be information that relates to an individual. That individual must
be identified or identifiable either directly from one or more identifiers or from factors specific
to the individual.
This includes information such as your real name, address, telephone number and date of birth.
Information which cannot be linked to your real identity - such as favourite websites or number of
users of a site - is not considered personal data.
Who is responsible?
If you have any queries with regard to the processing of your personal data, please contact the Data
Protection Officer/Team for DHL Parcel UK by simply using the contact form. The Data Protection Team are available to help with data
subject rights, take suggestions or handle complaints.
Data protection officer’s contact details:
For enquiries relating specifically to DHL Parcel UK, please contact the Data Protection Team at:
Email: [email protected]
Written requests should be sent to:
Data Protection Officer
DHL Parcel UK
Purposes of data processing - essential information
We process your data in order, for instance, to
perform the contract concluded with you or a sender, this includes carrying out our obligations
to you and providing you with our services;
improve our service to you and make visits to our websites/apps as pleasant as possible;
send you the newsletter (if you subscribe to it);
send or display to you - where permitted - targeted advertising;
carry out a credit check, where necessary;
handle your requests via our customer service department;
When a call is recoded we collect the telephone number you have called from and the recording of
telephone conversations for quality and training purposes. Should we call you, we will do so
from 02476 937 770. This information is processed under the legal basis of Legitimate Interest.
fulfil obligations as part of statutory requirements;
fulfil our security requirements (e.g., for crime detection purposes);
compile statistics; and
for purposes of quality assurance, process optimisation and planning certainty.
What are my data subject's rights?
As data subjects, you have the following rights. You have the right to:
be informed about the collection and use of your personal data;
have inaccurate personal data rectified, or completed if it is incomplete;
have person data erased. This right is not absolute and only applies in certain circumstances,
as it must be permitted by law and in compliance with existing contractual conditions;
request access to your personal data;
request the restriction or suppression of your personal data although this is not an absolute
right and will only apply in certain circumstances; and
to object to the processing of your personal data. This right only applies in certain
If you have any problems or concerns in relation to your personal data, or wish to exercise one of
your rights, please get in touch with us by contacting DHL Parcel UK’s Data Protection
Officer/Team . Simply get in touch with us by emailing [email protected].
If you’re not satisfied with how your personal data is being processed and handled, you have
the right to lodge a complaint with the relevant supervisory authority. In the UK this is the
Information Commissioner’s Office (ICO). The ICO’s contact details can be found here: https:www.ico.org.uk/concerns/.
Personal data is stored for no longer than is necessary for the purposes of which the
personal data is processed;
Where statutory periods do not exist, the data will be stored for contract performance and invoicing
purposes and as proof of the correct performance of the contract, until the liability periods
expire, and it will subsequently be erased.
Visiting our Website
DHL is committed to preserving the privacy of the users of our websites. When you visit our web
pages, our web servers always temporarily save the connection data of the computer connecting to our
site, a list of the web pages that you visit within our site, the date and duration of your visit,
the IP address of your device, the identification data of the type of browser and operation system
used as well as the website through which you linked to our site. Additional personal information
such as your name, address, telephone number or e-mail address is not collected unless you provide
this data voluntarily, e.g. while completing an online contact form, as part of a registration,
survey, competition, fulfilment of contract or an information request. This data is only collected
and processed based on the original purpose of collection.
The legal basis for the processing of the aforementioned data categories is Art. 6 (1) f of the
UK General Data Protection Regulation (GDPR)).
Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details
below under online presence and website optimisation.
As far as you have enabled geo localisation functions in your browser, respectively in your
operating system we will use this data to offer you location-based services (e. g. location of the
nearest branch, packing station etc.). We will not use this data for any other purpose. If you
disable this function your data will be immediately deleted.
Performance of a contract
For contractual reasons, we also need personal data to provide our services and comply with the
obligations arising from contractual agreements concluded with you. This data is used e. g. for
performing a (shipment) contract, managing customer data, handling payments and, as the case may be,
assessing credit worthiness. Certain shipment data will also be provided to the authorities of the
country of transit or destination for customs and tax clearance or for security screening, as
required by the laws of such country. The information provided would usually include: shipper name
and address, receiver name and address, description of the goods, number of pieces, weight and value
The legal basis is necessary for the performance of a contract (Art. 6 (1) b) GDPR).
Processing for advertising purposes
If you are an existing customer of DHL your postal data (e.g. name, address) will be processed to
contact you in order to provide you with the latest information about our offers, news, products and
services. Apart from existing consent, we will process your e-mail address exclusively in order to
provide you with information regarding DHL's own and similar products.
You have right to object at any time to this processing. To exercise your right, simply get in touch
with us by using the contact details mentioned above under who is responsible?
If you register for one of our newsletters, we are entitled to use your e-mail address for this
purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the
bottom of the newsletter.
If you either object or unsubscribe from our newsletter services the respective data will be deleted
and no longer be processed for such purposes.
Will my data be passed on to third parties?
To enhance and improve our customer experiences, we may share your contact details with third
parties to enable you to provide feedback on the service you have received from DHL Parcel UK.
Some personal data may be shared with non-marketing third parties, this is necessary to help process
orders and provide customer based services. For instance, it may be necessary to pass on your
address and order data to our contractors when you order products.
Our site is hosted by a trusted third party (Parcel2Go.com Limited). Your personal data will be
shared with them in order to provide our service.
External service providers that process data on our behalf are contractually obliged to maintain
strict confidentiality as per Art. 28 GDPR. DHL retains responsibility for safeguarding your
information in such circumstances. The service providers follow the instructions of DHL and this is
guaranteed by technical and organisational measures, as well as by means of checks and controls.
We may be required to disclose personal data in order to comply with legal obligations, to enforce
or apply our terms and conditions and any other agreements, or the prevention or detection of crime.
This includes exchanging information with other companies and organisation for the purposes of fraud
protection and prevention of money laundering.
Online presence and website optimization
We use tracking software to determine how many users visit our website and how often. We do not use
this software to collect personal data or individual IP addresses. The data is used solely in an
anonymous and summarised form for statistical purposes and for developing the website.
"Cookies" are small files that enable us to store information related to your device and
you, the user, specifically, while you visit one of our websites. Cookies help us to determine how
frequently our internet pages are accessed as well as the number of users. They also help us
configure our offers so that they are as convenient and efficient as possible for you.
On the basis of Art. 6 (1) f) GDPR, we are using "session cookies" in order to optimise
our website and to guarantee an undisturbed user experience. These cookies are stored exclusively
for the duration of your visit to our web pages. They are automatically deleted when you close your
In addition, we use "persistent cookies" for retaining information about visitors who
repeatedly access one of our web pages. The purpose of using cookies is to be able to offer you
optimal user guidance as well as to "recognise" you and thus be able to present (as much
as possible) diversified web pages and new contents during repeated use. Our website contains a
cookie banner, which provides you the opportunity to either agree or disagree to the collection of
cookies. This based on consent provided by you. The legal basis for the processing of personal data
using cookies for analysis purposes is Art. 6 (1) a GDPR. You have the right to object and to opt
out (see: How to Manage cookies).
Generally, we do not create an individual profile of your online activities. The content of
a persistent cookie is limited to an identification number. Name, email address, IP address,
etc., are not saved on the majority of our sites. However, there are some exceptions which you
can find in our cookie table below.
There are three exceptions:
1) MediaMind Tracking Cookies.
These persistent tracking cookies collect your IP address and uses it to provide geographical
location data to help DHL monitor and manage advertising campaigns. The cookies are completely
encrypted and do not collect any other personally identifiable data, so the IP address cannot be
linked to personal data and is not shared with third parties. The IP address is stored securely and
only used confidentially by DHL internally to provide aggregated reports. The cookies expire after
You can learn more about MediaMind Tracking cookies in the Table of Cookies below.
Alternatively, to opt out of being tracked by MediaMind across all websites, you can do so by
clicking on the MediaMind Opt-Out link: MediaMind Opt-Out
If you've previously opted out, and would like to reverse your setting, click the MediaMind
Opt-In link: MediaMind
2) Google Analytics Cookies.
A small number of countries may use Google Analytics cookies on a small scale for specific local
purposes. These cookies use your IP address as recognition, however do not identify you as an
individual. In other words, information is collected in an anonymous form. The cookies collect
information about how visitors use our local sites and use the information to compile reports and to
help us improve local sites.
You can learn more about Google Analytics in the Table of Cookies below.
Alternatively, to opt out of being tracked by Google Analytics across all websites, visit: Google
3) FlashTalking Tracking Cookies
DHL Parcel UK uses the Flashtalking platform for: ad creation and delivery, device recognition and
advertising campaign analysis, applying both cookie-based and cookieless technologies to identify
and connect devices.
You can learn more about Flashtalking cookies in the table below.
Alternatively, to opt out of being tracked by Flash Talking, visit:
Table of Cookies
We have provided details of all cookies used on our websites in the table below.
If you use the DHL Finder (location search), we also set the following cookies:
This cookie is used to recognize the language setting of the visitor, with a view to
making the website experience more pleasant. This information is used to determine
which language is suitable for the visitor and the language setting is set
accordingly. The cookie collects the above information anonymously. It will only be
used confidentially within DHL to improve the websites and the user experience. This
cookie is a session cookie and expires when the browser is closed.
This cookie is used to recognize a returning visitor as one and the same user. This
information is used to determine whether the visitor has already given a rating for
a location. The cookie collects the above information anonymously (individual
visitor ID, time/date stamp). The cookie expires after only 24 hours.
Third Party Cookies in embedded content
Please note that on some pages of our websites you may notice that cookies have been set that are
not related to DHL. When you visit a page with content embedded from, for example, YouTube or Vimeo,
these service providers may set their own cookies on your web browser. DHL does not control the use
of these cookies and cannot access them due to the way that cookies work, as cookies can only be
accessed by the party who originally set them. You should check the third party websites for more
information about these cookies.
In order to keep DHL’s online content relevant easy to use and up-to-date, we use web
analytics services such as Webtrends (See Webtrends entry in DHL Table of Cookies above for more
information). These services use data collection technologies such as web beacons. Web beacons are
small electronic images that deliver cookies, count visits, and understand usage and website
effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us
provide tailored information on our websites. These web beacons are anonymous and do not contain or
collect any information that identifies you. The information is anonymous and only used for
statistical purposes. These web analytics data and cookies cannot be used to identify you as a
natural person as they never contain personal information such as your name or email address.
How to Manage Cookies
Using our products and services without cookies is also possible. In your browser, you can
deactivate the saving of cookies, limit them to particular websites, or set the browser to notify
you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file:
"cookies"). Please note that in this case you will have to expect a limited page
presentation and limited user guidance.
Most web browsers allow some control of most cookies through the browser settings.
To find out more about cookies, including how to see what cookies have been set and how to
manage and delete them, visit: All
For further EU-specific advice on cookies and the various opt out options available to you, you
can also visit the following website: Your Online Choices
To opt out of being tracked by LiveBall, you will need to manage and delete the cookies using
your browser settings.
To find out more, please visit: All
You can also choose to opt out of some or all of the advertising cookies set on your PC by
visiting the Network Advertising Initiative (NAI) website
Not everyone who visits our site will do so using a web browser. For example, some users will
access DHL websites or applications using a mobile device. If so, it may not be possible to
disable cookies or adjust web browser settings.
To opt out of being tracked by dotMailer, you will need to manage and delete the cookies using
your browser settings.
To find out more, please visit: All
To opt out of being tracked by Google Analytics across all websites, visit: Google Analytics Opt-out
To opt out of being tracked by MediaMind across all websites, you can do so by clicking on the
MediaMind Opt-Out link: MediaMind Opt-Out
If you've previously opted out, and would like to reverse your setting, click the MediaMind
Opt-In link: MediaMind Opt-In
To opt out of being tracked by WebTrends Analytics across all websites, visit: Webtrends Opting Out of Tracking Cookies
You are currently opted-in for web monitoring by Eloqua on DHL websites.
to opt-out of Eloqua web monitoring.
To opt out of being tracked by Omniture across all websites, you can do so by clicking on the
Omniture Opt-Out link: Omniture Opt-Out
If you've previously opted out, and would like to reverse your setting, click the Omniture
Opt-In link: Omniture Opt-In
Please remember that if you delete your cookies, or use a different browser or computer you will
need to set your opt-out status again.
There are contact forms on our website that can be used to contact us via electronic means. If the
user takes advantage of this option, the data entered in the form will be transmitted to us and
We use the personal data you provide solely for the technical administration of the websites and to
fulfill your wishes and requirements – i.e. primarily to process contracts concluded with you
or your enquiries.
will find examples of the type of data that is processed within the scope of the contact forms.
The processing of the personal data from the form primarily enables us to handle the contact
processing. In addition, data may be processed in the course of processing a customer request.
The data will be processed primarily for the performance of the contract in accordance with Article
6 (1) b) GDPR and to safeguard legitimate interests in accordance with Article 6 (1) f) GDPR.
How about data security?
DHL takes all of the necessary technical and organisational security measures to protect your
personal data from being lost or misused. For instance, your data is saved in a secure operating
environment which is not accessible to the public. In certain cases, your personal data is encrypted
by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption
procedure is used for communication between your computer and the DHL servers if your browser
Please be ensured that high data protection standards are integral to the operation of the DPDHL
network. IT security is of critical importance to our business operations. As a global company whose
business model is based on the secure delivery of goods worldwide, we recognise that we have a high
responsibility in this regard. Therefore, DPDHL has developed data privacy standards pursuant to our
applicable data privacy laws. Combined with an effective data protection management system, our high
data protection standards are effective in meeting the expectations of our customers.
Changes to Privacy Notice
We keep our data protection statement under regular review.
DHL reserves the right to change its data protection statement at any time with or without prior
notice. Please check back frequently to be informed of any changes. By using DHL's websites you