ABOUT US
WE'LL DELIVER YOUR PARCELS ACROSS THE UK, EUROPE AND AROUND THE WORLDAbout DHL eCommerce UK
We’re your trusted delivery company for parcel deliveries in the UK and around the world. Our simple and reliable options make finding the right solution a breeze – and we’re always on hand if you need a bit of extra help.
Whether you’re a small business owner getting orders out to customers, a side-hustler balancing a full-time job or a gift-giver connecting with loved ones, we’ll deliver your parcel with the same care and attention as you would yourself.
Part of the DHL Group
We’re proud to be a part of the DHL Group, the world’s leading logistics company delivering over 1.5 billion parcels a year! With half a million employees in more than 220 countries, we effortlessly connect all four corners of the world.
DHL Group is an enabler of world trade and aspires to be the first choice for customers, employees and investors worldwide. You can keep up with everything DHL via our Press Centre or follow us on LinkedIn.
DHL eCommerce UK was formerly known as DHL Parcel UK. Find out more about why we changed our name and what it means for you.
DHL Express is also part of the DHL Group, but they operate separately to DHL eCommerce. If your parcel is being delivered by DHL Express in the UK, you’ll need to visit their website for tracking information or queries.
WHY CHOOSE US TO DELIVER YOUR PARCELS?
If you’re a Small Business owner…
We know that when you choose a premium service, you expect hassle-free deliveries so you can deliver on your promises.
Your parcel – and your reputation – are safe with us. We take care of your parcels so you can take care of your customers.
If you’re a Side Hustler...
We make selling online easy with our simple and reliable delivery services that fit around you and not the other way around.
Whether it’s a valuable collectible or a handmade labour of love, we’ll give your parcel the care and attention it deserves.
If you’re a Gifter…
We offer simple and reliable options for sending your parcels across the UK and around the world, with help on hand when you might need it.
When you’re connecting with loved ones, we’ll take the same care of your parcel as if you’d delivered it yourself.
If you’re consistently sending more than five parcels a week, you might benefit from opening a business account.
CUSTOMER REVIEWS
We want to make sure our senders and recipients are getting the best quality service. So we work with Feefo to get honest feedback from verified customers, which you can read here.
Feefo is an impartial and independent company, trusted by millions of shoppers to help them make better buying decisions.
We use the feedback provided by customers to make changes to our business, improve your delivery experience or to praise the hardworking staff across the country for going that extra mile for you.
OUR PEOPLE
We truly believe that looking after our people means they will look after your parcels. So we invest in training and support programmes and are super-proud to have been awarded Top Employer status.
This means that the Top Employer Institute has acknowledged us as an organisation that creates an excellent environment for our employees.
We’re also certified as a Great Place to Work, which is based on an annual survey completed by our employees.
SUSTAINABLE LOGISTICS
As a logistics business, we know that our operations have a big impact on the environment. That’s why we’re striving to achieve net-zero emissions by 2050. From electric vehicles to offering our customers sustainable delivery options, you can read all about what we’re doing on our Sustainability Hub.