To get a shipment back, you can get any parcel sent to a UK address returned by us. All you need to do is create a reverse label on our website. This can be done in the Account section by simply clicking ‘View all orders’ and selecting the order you would like to generate a reverse label for. Finally, click the ‘Generate reverse label’ button.
The order you originally created will be reversed. For example, if you dropped off the parcel at a ServicePoint and it was delivered to the recipient’s home, the reverse order will be for home collection and ServicePoint delivery. Don’t worry, these details aren’t fixed – just click ‘Amend’ to select a different service. Returning a parcel is simple.
Once you have booked and paid for your delivery, a PDF of the label will be generated. Save this to your computer and send it to your recipient. They can then affix the new label to the parcel.
THE BENEFITS OF OFFERING PARCEL RETURNS
Whether you’re a small business or simply selling old clothes on marketplace websites like Vinted, offering the facility to send a shipment back is important. With online shoppers much more likely to return their purchase than those who are shopping in stores, not offering customers the ability to return a parcel may cause issues.
Returns are an increasingly more important part of customer experience, with top eCommerce brands offering robust, customer-focused returns policies. If a customer can shop with you conveniently, they should be able to return products conveniently too.
Offering parcel returns means customers can act confidently when purchasing your product or item – safe in the knowledge that if it is not right for them, they can return it.