PROHIBITED ITEMS - UK

THERE ARE A NUMBER OF ITEMS WHICH CANNOT BE SENT THROUGH THE DHL PARCEL UK NETWORK

 

There are a number of goods not suitable to be sent through the DHL Parcel UK network. It’s very important that you check these lists of restricted and prohibited items to ensure your parcel is delivered without cancellation, delay, seizure or return to you; as the sender, you are responsible for making sure only allowed items are sent through our network.

 

Restricted and Prohibited items

 

It is the policy of DHL Parcel UK not to carry any Dangerous Goods, Prohibited
or Restricted Items or Valuable items. 

 

Dangerous Goods -  Anything considered hazardous such as acids, chemicals and certain other substances or articles that can pose a hazard to the health and safety of people or may cause damage to property or the environment (in the event of a leak or spillage). For example any hazardous items specified in the United Nations Recommendations on the Transport of Dangerous Goods (“UNRTDG”).

Prohibited or Restricted Goods - Items  not permitted by national or international law, rule or regulation. These include firearms, weapons, explosives and munitions (including but not limited to replicas, imitations and blank firing pistols), animals, animal parts, livestock, insects, tobacco or tobacco products, and any items the carriage of which could be breaking laws or rules in any country over which the consignment travels.

Valuable Goods - Any goods of high value such as bullion, cashiers or travellers cheques, currency, money orders, negotiable instruments in bearer form, credit or debit cards, important documents (including passports, tenders, share and option certificates) stamps, antiques, unprotected furniture, precious stones or metals, artwork, jewellery or valuable items of wear (including occasional wear) designer items (including clothing, watches, shoes and handbags). Precious stones or metals.

 

These lists are not exhaustive; they exists as a rough guide only. Please check our terms and conditions or get in touch with us for more accuracy.

 

PROHIBITED ITEMS

 

It is your responsibility to ensure that your items do not contain anything which could be termed as prohibited. All items listed below (or any item similar in description or content) cannot be carried under any circumstances by DHL Parcel UK. Any person sending such items will have their order cancelled without notice or refund.

Any cover provided by us (either standard or extended contents cover) will be invalidated, and if your parcel causes damage to the parcels of other senders, we will recover the costs of repairing such damage from you.

No refund(s) will be given for any loss or damage on these items – including any standard cover provided by us or any additional cover taken out and paid for by yourself.

 

Rabbit icon

 Animals / animal parts / livestock and insects

Artwork icon

 Antiques

Artwork icon  Artwork and works of art
Biological samples

 Biological samples

Car parts icon

 Car body panels / bumpers / car seats / air bags / batteries / windows

Credit card icon  Credit / debit cards
Currency icon  Currency / gift vouchers / cashiers or travellers cheques / money orders / negotiable instruments in bearer form / bullion

 Dangerous goods

Designer product icons  Designer goods (including handbags / footwear / clothing / watches / jewellery)
Drugs icon  Drugs (including prescription drugs)
 Dumbbell and gym weight plates
Firearms icon

 Firearms including replicas and imitations

Fire extinguisher icon

 Fire extinguishers

Over dims icon

 Goods over our maximum dimension limits

Hazardous icon

 Hazardous goods and Radioactive material

Human remains icon

 Human remains

 Important and legal documents – including but not limited to passports, tenders, share option certificates, identification, medical, travel, land registry or home ownership documentation.
Infectious substance icon

 Infectious substances

Ink icon  Inks & Toners
Match icon

 Lighter fluid and matches

Medications icon  Medicines (including over the counter)
Paint icon  Paint
Precious metals icon  Precious metals and stones (i.e. Gold, Silver, Diamonds etc.)
Stamp icon  Stamps
Tobacco icon

 Tobacco or tobacco products

Sofa icon  Unprotected Furniture (assembled i.e. sofas / wardrobes / tables)
Firearms icon

 Weapons / explosives / munitions (including but not limited to replicas, imitations and blank firing pistols)

Washing machine icon

 White goods (fridges/freezers, washing machines etc.)

 

 

 

Items unsuitable for carriage

 

It is your responsibility to ensure that your items do not contain anything which could be termed as unsuitable for carriage. All items listed below (or any item similar in description or content) cannot be carried under any circumstances by DHL Parcel UK. Any person sending such items will have their order cancelled without notice or refund.

Any cover provided by us (either standard or extended contents cover) will be invalidated, and if your parcel causes damage to the parcels of other senders, we will recover the costs of repairing such damage from you.

No refund(s) will be given for any loss or damage on these items – including any standard cover provided by us or any additional cover taken out and paid for by yourself.

Breakable Goods - All items are technically breakable however, there are some that are much more fragile to transport than others. "Breakable goods" include glass, china, ceramics, pottery, stoneware, fossils, works of art and televisions whose screen size exceeds 37 inches, items which are made from, or consist of rock (whether igneous, metamorphic, sedimentary or otherwise)

 

 

Pottery icons

 Ceramics (including pottery / china / stoneware / marble / concrete etc.)

Fossil icon

 Fossils

Rock icon  Items which are made from, or consist of rock (whether igneous, metamorphic, sedimentary or otherwise)
Broken glass icon

 Glass (including mirrors / light bulbs etc.)

 Televisions or other electronic graphical display equipment with screen size exceeding 37 inches

Artwork icon

Works of art (or similar materials) 

 

Non Compensation Items

 

DHL Parcel UK will not compensate for any items deemed as Dangerous, Prohibited, Restricted, Valuable or Breakable. The following items (or any item similar in description or content) can only be carried on a non-compensation basis on any service. Any person sending such an item or items does so at their own risk.

Any cover provided by us (either standard or extended contents cover) will be invalidated, and if your parcel causes damage to the parcels of other senders, we will recover the costs of repairing such damage from you.

No refund(s) will be given for any loss or damage on these items – including any standard cover provided by us or any additional cover taken out and paid for by yourself.

Please note: Covid-19 testing kits of any kind are classed as a non-compensation item - no compensation will be paid out on these items

 

 
Liquid icon  Liquids (in any form including alcohol and liquid cosmetics etc)
Food stuffs icon

 Foodstuffs

 Perishable goods

Plant icon

 Plants

Northern Ireland Restrictions

 

We cannot currently ship alcohol or products containing animal or plant origin to Northern Ireland. This includes wine, cheese, chocolate and flowers.

Please see a full list of prohibited items to Northern Ireland

 

If you’re sending a parcel abroad, you should also read our International prohibited items list.

 


Loading...