PROHIBITED ITEMS - UK

Restricted and Prohibited items

There are a number of goods not suitable to be sent through our network. It’s very important that you check these lists of restricted and prohibited items to ensure your parcel is delivered without cancellation, delay, seizure or return to you; as the sender, you are responsible for making sure only allowed items are sent through our network.

It is the policy of DHL eCommerce UK not to carry any Dangerous Goods, Prohibited
or Restricted Items or Valuable items. 

 

Dangerous Goods -  Anything considered hazardous such as acids, chemicals and certain other substances or articles that can pose a hazard to the health and safety of people or may cause damage to property or the environment (in the event of a leak or spillage). For example any hazardous items specified in the United Nations Recommendations on the Transport of Dangerous Goods (“UNRTDG”).

Prohibited or Restricted Goods - Items  not permitted by national or international law, rule or regulation. These include firearms, weapons, explosives and munitions (including but not limited to replicas, imitations and blank firing pistols), animals, animal parts, livestock, insects, tobacco or tobacco products, and any items the carriage of which could be breaking laws or rules in any country over which the consignment travels.

Valuable Goods - Any goods of high value such as bullion, cashiers or travellers cheques, currency, money orders, negotiable instruments in bearer form, credit or debit cards, important documents (including passports, tenders, share and option certificates) stamps, antiques, unprotected furniture, precious stones or metals, artwork, jewellery or valuable items of wear (including occasional wear) designer items (including clothing, watches, shoes and handbags). Precious stones or metals.

 

These lists are not exhaustive; they exist as a rough guide only. Please check our terms and conditions or get in touch with us for more accuracy.

 

PROHIBITED ITEMS

 

It is your responsibility to ensure that your items do not contain anything which could be termed as prohibited. All items listed below (or any item similar in description or content) cannot be carried under any circumstances by us. Any person sending such items will have their order cancelled without notice or refund.

Any cover provided by us (either standard or extended contents cover) will be invalidated, and if your parcel causes damage to the parcels of other senders, we will recover the costs of repairing such damage from you.

No refund(s) will be given for any loss or damage on these items – including any standard cover provided by us or any additional cover taken out and paid for by yourself.

 

 

 

 

Items unsuitable for carriage

 

It is your responsibility to ensure that your items do not contain anything which could be termed as unsuitable for carriage. All items listed below (or any item similar in description or content) cannot be carried under any circumstances by us. Any person sending such items will have their order cancelled without notice or refund.

Any cover provided by us (either standard or extended contents cover) will be invalidated, and if your parcel causes damage to the parcels of other senders, we will recover the costs of repairing such damage from you.

No refund(s) will be given for any loss or damage on these items – including any standard cover provided by us or any additional cover taken out and paid for by yourself.

Breakable Goods - All items are technically breakable however, there are some that are much more fragile to transport than others. "Breakable goods" include glass, china, ceramics, pottery, stoneware, fossils, works of art and televisions whose screen size exceeds 37 inches, items which are made from, or consist of rock (whether igneous, metamorphic, sedimentary or otherwise)

 

 

 

Non Compensation Items

 

We will not compensate for any items deemed as Dangerous, Prohibited, Restricted, Valuable or Breakable. The following items (or any item similar in description or content) can only be carried on a non-compensation basis on any service. Any person sending such an item or items does so at their own risk.

Any cover provided by us (either standard or extended contents cover) will be invalidated, and if your parcel causes damage to the parcels of other senders, we will recover the costs of repairing such damage from you.

No refund(s) will be given for any loss or damage on these items – including any standard cover provided by us or any additional cover taken out and paid for by yourself.

Please note: Covid-19 testing kits of any kind are classed as a non-compensation item - no compensation will be paid out on these items

 

Northern Ireland Restrictions

 

We cannot currently ship alcohol or products containing animal or plant origin to Northern Ireland. This includes wine, cheese, chocolate and flowers.

Please see a full list of prohibited items to Northern Ireland

 

If you’re sending a parcel abroad, you should also read our International prohibited items list.