If you are a regular sender, our pre-pay service is a great way of saving time when placing bookings. You won’t need to waste time entering your card details. Instead, you can select pre-pay as your chosen payment method at checkout and we’ll deduct the amount due from your account.

Not only does our pre-pay service save you valuable time, it can save you money too! You’ll get 3% of the value added back into your account when you add £20 or more to your pre-pay account. You can use this money to send even more parcels in the future, making this payment option well worth your time.


How does it work?


Take a look at the steps below to see how you can start benefitting from our pre-pay incentive today.


Add icon

Step 1


Add £20 or more to your pre-pay account.


Wallet icon

Step 2


We'll credit your pre-pay account with 3% of the total amount added.


Communication icon

Step 3


We’ll let you know your account has been credited.


Parcels icon

Step 4


You can use the credit straight away to send more parcels in the future.


Benefit from this offer time and time again - you can save again next time you add funds to your pre-pay account. Simply add more than £20 and you’ll get 3% of the value added back into your account. There are other payment options available, like paying in store.


Auto pre-pay


When you are signed up to our auto top-up service, we'll automatically top-up your pre-pay account when funds are running low so you can continue to send parcels without disruption. Simply login to set-up Auto Pre-pay on your  payment account.

This pay now service means that you have one less thing to worry about when you’re sending your parcels!


Start sending parcels today


Now you’ve added funds to your pre-pay account, you’re ready to start sending parcels. We’ll deliver any parcels sent to a mainland UK address the next working day, with prices starting from £2.79. International parcels take a little longer, but we can deliver to some popular destinations in as little as two-to-three days. For transit times for the country you are sending to, take a look at our country pages.

There is also pre-paid collection. Before your driver arrives, it’s important you package your parcel securely to avoid any damages during transit. You can make sure your parcel is waterproofed and packaged correctly, by following the simple steps in our packaging guide.


Many ways to save


Our pre-pay incentive is just one of the many ways we reward our regular shippers. Here’s our top tips for bringing down the cost of sending a parcel with our e-payments:

Parcelshops icon Drop off and save at any one of our 3,500 ServicePoints or 50+  depots
Piggy bank icon ''My DHL rewards'' - exclusive to our customers
Multiparcel icon Multi-parcel discounts available on some UK services (Terms apply)


Take a look at our discounts and offers page for our latest customer incentives.


Become a Gold or Silver sender


Our Gold and Silver membership schemes rewards regular shippers. To qualify, all you need to do is spend over £200 in one calendar month to become a Silver member or £500 in one month to become a Gold member. To thank you for your loyalty, we’ll pay money straight into your  pre-pay account. You can use this credit at any time to send even more parcels in the future.

DHL eCommerce UK payment

See full Pre-Pay terms and conditions