HOW PARCEL COLLECTIONS WORK - Q&AS
Parcel collection is surprisingly straightforward with DHL Parcel UK - it starts with a
quick quote, fast registration, after which you can book a next day collection from home or
work. Then relax and let us do the rest! If you’re new to parcel collection, you may have a
few questions so take a look here for some of the most commonly asked ones.
I only want a quote for parcel collection right now - is that ok?
Yes, that’s absolutely fine. You can get a quote for your parcel
collection and delivery
before registering or committing to anything. Get a quick quote for UK or International
Please note: It’s important to weigh and measure your parcels correctly – including the
packaging - to ensure an accurate quote. Visit our pages on weighing without scales and
how to package your parcels for more help
I can’t wait around all day - will I be given a collection time?
When you make your booking, you’ll confirm the day of parcel collection. Then, on the day of
collection, you’ll be sent a text or email message with a one-hour window so you don’t have
to wait in all day for our delivery driver.
Where will DHL Parcel UK collect parcels from?
You can conveniently arrange for a parcel collection from home or to any business address in
the UK for UK or International delivery. From Glasgow to Cornwall, London to Swansea, we
have your parcel collection and delivery covered.
Do you offer a large parcel collection service?
The largest parcel size you can send
via our DHL Parcel UK collection service is 70cm (l) x
70cm (w) x 70cm (d) with a maximum weight of 25kg. If you’d like to know more, visit our
pages on sending large and heavy
parcels for more information on collection and delivery of
How much does parcel collection and delivery cost?
The price you pay for parcel collection and delivery will vary on the size and weight of
your parcel, where it’s going and which service you opt for (i.e. road or air for
International deliveries) – our cheapest collection and delivery prices start at just
for next day UK and from
for International delivery.
Do I have to open an account or spend a certain amount with DHL Parcel UK?
No, you can either use our guest checkout or register if you want to keep track of all your
posted parcels. There’s no minimum spend amount, so no commitment to the number of parcels
you need to send with us. It’s so simple to find the price you’ll pay; just click for a
quick quote and enter the details as prompted.
Where do DHL Parcel UK deliver to?
We deliver right across the UK, to Europe and worldwide to over 160 countries. Some of our
most popular destinations include Germany, India, New Zealand, Ireland, Canada, Spain and South Africa to name a few. See
our full list of International delivery
destinations for more.
Can I send anything in the post?
While DHL Parcel UK will carry most things across our network, there are some items that are
restricted or prohibited. Take a look at our UK prohibited and restricted goods and
International prohibited and
restricted lists for more information about what not to send.
Once my parcel has been collected, how long will it take to arrive?
For most mainland UK deliveries,
DHL Parcel UK will deliver the next day after collection. Delivery times for British Isles,
The Highlands, Ireland, Northern Ireland and parts of Scotland is usually 1-3 days.
For International deliveries, we deliver parcel to many European countries in as little as
1-2 days and some rest of the world locations in just 2-4 days. See our full list of
International delivery destinations
for more on those delivery timings.
Are you ready to arrange your parcel collection now? Click on the link below to find out how
much your parcel will cost to collect from your door and send to anywhere in the UK, Europe