DHL PARCEL UK PROHIBITED ITEMS
- INTERNATIONAL DELIVERIES
There are a number of goods not suitable to be sent across the DHL Parcel UK service for both UK and International deliveries – as well as country-specific items that are not permitted into some overseas destinations. It’s very important that you check these lists of DHL restricted and prohibited items to ensure your parcel is delivered without cancellation, delay, seizure or return to you; as the sender, you are responsible for making sure only allowed items are sent through our network.
DHL PARCEL UK RESTRICTED AND PROHIBITED ITEMS
It is the policy of DHL Parcel UK not to carry any Dangerous Goods, Prohibited or Restricted Items or Valuable items.
Dangerous Goods - Anything considered hazardous such as acids, chemicals and certain other substances or prohibited articles that can pose a hazard to the health and safety of people or may cause damage to property or the environment (in the event of a leak or spillage). For example, any hazardous items specified in the United Nations Recommendations on the Transport of Dangerous Goods (“UNRTDG”).
Prohibited or Restricted Goods - Items not permitted by national or international law, rule or regulation. These include firearms, weapons, explosives and munitions (including but not limited to replicas, imitations and blank firing pistols), animals, animal parts, livestock, insects, tobacco or tobacco products, and any items the carriage of which could be breaking laws or rules in any country over which the consignment travels.
Valuable Goods - Any goods of high value such as bullion, cashiers or travellers’ cheques, currency, money orders, negotiable instruments in bearer form, credit or debit cards, important documents (including passports, tenders, share and option certificates) stamps, antiques, unprotected furniture, precious stones or metals, artwork, jewellery or valuable items of wear (including occasional wear) designer items (including clothing, watches, shoes and handbags).
These lists are not exhaustive of our DHL prohibited items; they exist as a rough guide only. Please check our terms and conditions or get in touch with us for more accuracy.
DHL PARCEL UK PROHIBITED ITEMS
It is your responsibility to ensure that your items do not contain anything which could be termed as prohibited. All items listed below (or any item similar in description or content) cannot be carried under any circumstances by DHL Parcel UK. Any person sending such items will have their order cancelled without notice or refund.
Any cover provided by us (either standard or extended contents cover) will be invalidated, and if your parcel causes damage to the parcels of other senders, we will recover the costs of repairing such damage from you.
No refund(s) will be given for any loss or damage on these items – including any standard cover provided by us or any additional cover taken out and paid for by yourself.
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Animals / animal parts / livestock and insects |
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Antiques |
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Artwork and works of art |
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Biological samples |
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Car body panels / bumpers / car seats / air bags / batteries / windows |
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Credit / debit cards |
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Currency / gift vouchers / cashiers or travellers cheques / money orders / negotiable instruments in bearer form / bullion |
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Dangerous goods |
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Designer goods (including handbags / footwear / clothing / watches / jewellery) |
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Drugs (including prescription drugs) |
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Dumbbell and gym weight plates |
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Fire extinguishers |
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Firearms including replicas and imitations |
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Foodstuffs |
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Goods over our maximum dimension limits |
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Hazardous goods and Radioactive material |
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Human remains |
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Important and legal documents – including but not limited to passports, tenders, share option certificates, identification, medical, travel, land registry or home ownership documentation. |
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Infectious substances |
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Inks & Toners |
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Lighter fluid and matches |
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Liquids (in any form including alcohol and liquid cosmetics etc) |
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Lithium-ion Batteries |
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Medicines (including over the counter) |
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Paint |
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Perishable goods |
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Plants |
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Precious metals and stones (i.e. Gold, Silver, Diamonds etc.) |
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Stamps |
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Tobacco or tobacco products |
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Unprotected Furniture (assembled i.e. sofas / wardrobes / tables) |
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Weapons / explosives / munitions (including but not limited to replicas, imitations and blank firing pistols) |
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White goods (fridges/freezers, washing machines etc.) |
Items unsuitable for carriage
It is your responsibility to ensure that your items do not contain anything which could be termed as unsuitable for carriage. All items listed below (or any item similar in description or content) cannot be carried under any circumstances by DHL Parcel UK. Any person sending such items will have their order cancelled without notice or refund.
Any cover provided by us (either standard or extended contents cover) will be invalidated, and if your parcel causes damage to the parcels of other senders, we will recover the costs of repairing such damage from you.
No refund(s) will be given for any loss or damage on these prohibited items – including any standard cover provided by us or any additional cover taken out and paid for by yourself.
Breakable Goods - All items are technically breakable however, there are some that are much more fragile to transport than others. "Breakable goods" include; glass, china, ceramics, pottery, stoneware, fossils, works of art and televisions whose screen size exceeds 37 inches, items which are made from, or consist of rock (whether igneous, metamorphic, sedimentary or otherwise).
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Ceramics (including pottery / china / stoneware / marble / concrete etc.) |
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Fossils |
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Items which are made from, or consist of rock (whether igneous, metamorphic, sedimentary or otherwise) |
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Glass (including mirrors / light bulbs etc.) |
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Televisions or other electronic graphical display equipment with screen size exceeding 37 inches |
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Works of art (or similar materials) |
Non Compensation Items
DHL Parcel UK will not compensate for any items deemed as Dangerous, Prohibited, Restricted, Valuable or Breakable.
Any cover provided by us (either standard or extended contents cover) will be invalidated, and if your parcel causes damage to the parcels of other senders, we will recover the costs of repairing such damage from you.
No refund(s) will be given for any loss or damage on these items – including any standard cover provided by us or any additional cover taken out and paid for by yourself.
Please note: Covid-19 testing kits of any kind are classed as a non-compensation item - no compensation will be paid out on these items.
Tips to International parcel delivery success:
- Weigh your parcel in kilograms.
- Print off all labels and paperwork.
- Complete the customs declaration forms.
- Check the country's individual custom and tax laws
- Measure the size of your parcel in cm (length, width and height).
- Make sure you're not sending anything that may be a prohibited item (check the full list above).
- If sending multiple items in one order, make sure you list them all, including a description and the value.