There are a number of goods not suitable to be sent across the DHL Parcel UK service for both UK and International delivery – as well as country-specific items that are not permitted into some overseas destinations. It’s very important that you check these lists of restricted and prohibited items to ensure your parcel is delivered without cancellation, delay, seizure or return to you; as the sender, you are responsible for making sure only allowed items are sent through our network. 


Restricted and Prohibited items


It is the policy of DHL Parcel UK not to carry any Dangerous Goods, Prohibited
or Restricted Items or Valuable items.


Dangerous Goods -  Anything considered hazardous such as acids, chemicals and certain other substances or articles that can pose a hazard to the health and safety of people or may cause damage to property or the environment (in the event of a leak or spillage). For example any hazardous items specified in the United Nations Recommendations on the Transport of Dangerous Goods (“UNRTDG”).

Prohibited or Restricted Goods - Items  not permitted by national or international law, rule or regulation. These include firearms, weapons, explosives and munitions (including but not limited to replicas, imitations and blank firing pistols), animals, animal parts, livestock, insects, tobacco or tobacco products, and any items the carriage of which could be breaking laws or rules in any country over which the consignment travels.

Valuable Goods - Any goods of high value such as bullion, cashiers or travellers cheques, currency, money orders, negotiable instruments in bearer form, credit or debit cards, important documents (including passports, tenders, share and option certificates) stamps, antiques, unprotected furniture, precious stones or metals, artwork, jewellery or valuable items of wear (including occasional wear) designer items (including clothing, watches, shoes and handbags). Precious stones or metals.

All items listed below (or any item similar in description or content) cannot be carried under any circumstances by DHL Parcel UK. Any person sending such items may have their order cancelled without notice or refund. 

This list is not exhaustive; it exists as a rough guide only. Please check our terms and conditions or get in touch with us for more accuracy.



Rabbit icon

 Animals / animal parts / livestock and insects

Artwork icon


Liquid icon  Liquids (in any form including alcohol and liquid cosmetics etc)
Battery icon  Lithium-ion Batteries
 Dumbbell and gym weight plates
Artwork icon  Artwork and works of art
Biological samples

 Biological samples

Car parts icon

 Car body panels / bumpers / car seats / air bags / batteries / windows

Credit card icon  Credit / debit cards
Currency icon  Currency / gift vouchers / cashiers or travellers cheques / money orders / negotiable instruments in bearer form / bullion

 Dangerous goods

Designer product icons  Designer goods (including handbags / footwear / clothing / watches / jewellery)
Drugs icon  Drugs (including prescription drugs)
Firearms icon

 Firearms including replicas and imitations

Fire extinguisher icon

 Fire extinguishers

Ink icon  Inks & Toners
 Important documents (i.e. passports / tenders / share option certificates etc.)
Paint icon  Paint
Precious metals icon  Precious metals and stones (i.e. Gold, Silver, Diamonds etc.)
Stamp icon  Stamps
Sofa icon  Unprotected Furniture (assembled i.e. sofas / wardrobes / tables)
Over dims icon

 Goods over our maximum dimension limits

Hazardous icon

 Hazardous goods and Radioactive material

Human remains icon

 Human remains

Infectious substance icon

 Infectious substances

Match icon

 Lighter fluid and matches

Medications icon  Medicines (including over the counter)
Tobacco icon

 Tobacco or tobacco products

Firearms icon

 Weapons / explosives / munitions (including but not limited to replicas, imitations and blank firing pistols)

Washing machine icon

 White goods (fridges/freezers, washing machines etc.)



Items unsuitable for carriage


It is your responsibility to ensure that your items do not contain anything which could be termed as unsuitable for carriage. Any cover provided by us (either standard or extended contents cover) may be invalidated, and if your parcel causes damage to the parcels of other senders, we may recover the costs of repairing such damage from you.

For your convenience, we have set out a brief description of what we mean by breakable goods below, but you should always read our terms and conditions before sending your parcel.

Breakable Goods - All items are technically breakable however, there are some that are much more fragile to transport than others. "Breakable goods" include; glass, china, ceramics, pottery, stoneware, fossils, works of art and televisions whose screen size exceeds 37 inches, items which are made from, or consist of rock (whether igneous, metamorphic, sedimentary or otherwise)



Pottery icons

 Ceramics (including pottery / china / stoneware / marble etc.)

Fossil icon


Rock icon  Items which are made from, or consist of rock (whether igneous, metamorphic, sedimentary or otherwise)
Broken glass icon

 Glass (including mirrors / light bulbs etc.)

 Televisions or other electronic graphical display equipment with screen size exceeding 37 inches

Artwork icon

Works of art (or similar materials) 


Non Compensation Items


DHL Parcel UK will not compensate for any items deemed as Dangerous, Prohibited, Restricted, Valuable or Breakable.


Tips to International parcel delivery success:


  • Weigh your parcel in kilograms.
  • Print off all labels and paperwork.
  • Complete the customs declaration forms.
  • Check the country's individual custom and tax laws
  • Measure the size of your parcel in cm (length, width and height).
  • Make sure you're not sending anything that may be a prohibited item (check the full list above).
  • If sending multiple items in one order, make sure you list them all, including a description and the value.
If you’re sending a parcel within the UK, you should also read our UK prohibited items list.