PROHIBITED ITEMS FOR
INTERNATIONAL DELIVERY

FIND OUT THE GOODS YOU
ARE UNABLE TO SEND WITH US

 

RESTRICTED AND PROHIBITED ITEMS

There are a number of goods that are not suitable to be sent across our service for both UK and International deliveries – as well as country-specific items that are not permitted into some overseas destinations. It’s very important that you check these lists of DHL restricted and prohibited items to ensure your parcel is delivered without cancellation, delay, seizure or return to you; as the sender, you are responsible for making sure only allowed items are sent through our network.

It's our policy not to carry any dangerous goods, prohibited or restricted items or valuable items.

Anything considered hazardous, such as acids, chemicals and other corrosive substances, as well as prohibited articles that can pose a hazard to health and safety are dangerous goods. This also includes items that could cause damage to property or the environment in the event of a leak or spillage. Any items specified in the United Nations Recommendations on the Transport of Dangerous Goods are prohibited.

Items not permitted by international or national law, rule or regulations are prohibited or restricted goods. These include firearms, weapons, explosives and munitions (including replicas and imitations), as well as animals and animal parts, livestock, insects, and tobacco products. Any items that the carriage of could break laws or rules in any country the consignment may travel are prohibited.

Any goods of a high value are valuable goods. This includes bullion, cashier or traveller’s cheques, currency, credit or debit cards, passports, antiques, precious stones and more. Some jewellery, designer items and artworks are also restricted dependant on their value.

These lists are not exhaustive; they exist as a rough guide only. Please check our terms and conditions or get in touch with us for more accuracy.

 
 

PROHIBITED ITEMS TERMS

It is your responsibility to ensure that your items do not contain anything which could be termed as prohibited. All items listed below (or any item similar in description or content) cannot be carried under any circumstances by us. Any person sending such items will have their order cancelled without notice or refund.

Any cover provided by us (either standard or extended contents cover) will be invalidated, and if your parcel causes damage to the parcels of other senders, we will recover the costs of repairing such damage from you.

No refund(s) will be given for any loss or damage on these items – including any standard cover provided by us or any additional cover taken out and paid for by yourself.

Rabbit icon

Animals / animal parts / livestock and insects / living organisms /body parts

Artwork icon

Antiques

Artwork icon

Artwork and works of art

Biological samples

Biological samples

Car parts icon

Car and motor bike panels / bumpers / car seats / air bags / batteries / windows

Credit card icon

Credit / debit cards

Currency icon

Currency / gift vouchers / cashiers or travellers cheques / money orders / negotiable instruments in bearer form / bullion

Dangerous goods

Designer product icons

Designer goods (including handbags / footwear / clothing / watches / jewellery)

Drugs icon

Drugs (including prescription drugs)

Dumbbell and gym weight plates

Fire extinguisher icon

Fire extinguishers

Firearms icon

Firearms including replicas and imitations

Foodstuffs icon

Foodstuffs

Over dims icon

Goods over our maximum dimension limits

Hazardous icon

Hazardous goods and Radioactive material

Human remains icon

Human remains

Important and legal documents – including but not limited to passports, tenders, share option certificates, identification, medical, travel, land registry or home ownership documentation.

Infectious substance icon

Infectious substances

Ink icon

Inks & Toners

Match icon

Lighter fluid and matches

Liquid icon

Liquids (in any form including alcohol and liquid cosmetics etc)

Battery icon

Lithium-ion Batteries

Medications icon

Medicines (including over the counter)

Paint icon

Paint

Plants icon

Perishable goods

Plants icon

Plants

Precious metals icon

Precious metals and stones (i.e. Gold, Silver, Diamonds etc.)

Stamp icon

Stamps

Tobacco icon

Tobacco or tobacco products

Sofa icon

Unprotected Furniture (assembled i.e. sofas / wardrobes / tables)

Firearms icon

Weapons / explosives / munitions (including but not limited to replicas, imitations and blank firing pistols)

Washing machine icon

White goods (fridges/freezers, washing machines etc.)

 
 

Items unsuitable for carriage

It is your responsibility to ensure that your items do not contain anything which could be termed as unsuitable for carriage. All items listed below (or any item similar in description or content) cannot be carried under any circumstances by us. Any person sending such items will have their order cancelled without notice or refund.

Any cover provided by us (either standard or extended contents cover) will be invalidated, and if your parcel causes damage to the parcels of other senders, we will recover the costs of repairing such damage from you.

No refund(s) will be given for any loss or damage on these prohibited items – including any standard cover provided by us or any additional cover taken out and paid for by yourself.

All items are technically breakable however, there are some that are much more fragile to transport than others. "Breakable goods" include; glass, china, ceramics, pottery, stoneware, fossils, works of art and televisions whose screen size exceeds 37 inches, items which are made from, or consist of rock (whether igneous, metamorphic, sedimentary or otherwise).

Pottery icons

Ceramics (including pottery / china / stoneware / marble / concrete etc.)

Fossil icon

Fossils

Rock icon

Items which are made from, or consist of rock (whether igneous, metamorphic, sedimentary or otherwise)

Broken glass icon

Glass (including mirrors/light bulbs/glass screens)

Paper items

Televisions or other electronic graphical display equipment with screen size exceeding 37 inches

Artwork icon

Works of art (or similar materials)

 
 

Non-Compensation Items

We will not compensate for any items deemed as dangerous, prohibited, restricted, valuable or breakable.

Any cover provided by us (either standard or extended contents cover) will be invalidated, and if your parcel causes damage to the parcels of other senders, we will recover the costs of repairing such damage from you.

No refund(s) will be given for any loss or damage on these items – including any standard cover provided by us or any additional cover taken out and paid for by yourself.

 


 

Tips to International parcel delivery success:

  • Print off all labels and paperwork.
  • Complete the customs declaration forms.
  • Check the country's individual custom and tax laws
  • Measure the size of your parcel in cm (length, width and height).
  • Make sure you're not sending anything that may be a prohibited item (check the full list above).
  • If sending multiple items in one order, make sure you list them all, including a description and the value. description and the value.

If you’re sending a parcel within the UK, you should also read our UK prohibited items list.

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