PROHIBITED ITEMS FOR
INTERNATIONAL DELIVERY
FIND OUT THE GOODS YOUARE UNABLE TO SEND WITH US
Internationally Restricted and Prohibited items
There are some things you just can't send through our network, as well as country-specific items that aren't allowed into some overseas destinations, so it's really important to check our lists of restricted and prohibited items. This way, you can make sure your parcel gets delivered without any hiccups like cancellations, delays, seizures, or returns. You'll also need to check the government website of the country you're sending to, as individual countries have their own restrictions. Remember, as the sender, it's your responsibility to make sure only legally allowed items are sent through our network.
At DHL eCommerce UK, we don't carry any goods that are prohibited, restricted, dangerous or valuable.
| Prohibited or Restricted Goods |
These are items that aren't allowed by national or international law, rules, or regulations. This includes firearms, weapons, explosives, munitions (including replicas, imitations, and blank firing pistols), animals, animal parts, livestock, insects, tobacco or tobacco products, and anything else that could break laws in any country your parcel travels through. |
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Dangerous Goods |
These are things that are considered hazardous, like acids, chemicals, and other substances that could be a danger to people's health and safety or could damage property or the environment if there's a leak or spill. This includes any hazardous items listed in the United Nations Recommendations on the Transport of Dangerous Goods (UNRTDG). |
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Valuable Goods |
These are high-value items like gold or silver in bulk, cashier's or traveller's cheques, currency, money orders, negotiable instruments in bearer form, credit or debit cards, important documents (including passports, tenders, share and option certificates), stamps, antiques, unprotected furniture, precious stones or metals, artwork, jewellery, or valuable clothing and accessories (including designer items like watches, shoes, and handbags). |
These lists aren't exhaustive; they're just a guide. It's your responsibility as the sender to make sure that your parcel's contents are legal to send to your recipient.
PROHIBITED ITEMS
It's up to you to make sure your items don't include anything that's prohibited. None of the items listed below (or anything similar) can be sent with us under any circumstances. If you send items like this, your order will be cancelled without notice or refund.
Any cover we provide (standard or extended contents cover) will be invalidated, and if your parcel damages other people's parcels, we'll recover the repair costs from you. No refunds will be given for any loss or damage to these items, including any standard cover or additional cover you might have paid for.
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Animals / animal parts / livestock and insects / living organisms /body parts |
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Antiques |
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Artwork and works of art |
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Biological samples |
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Car and motor bike panels / bumpers / car seats / air bags / batteries / windows |
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Credit / debit cards |
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Currency / gift vouchers / cashiers or travellers cheques / money orders / negotiable instruments in bearer form / bullion |
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Dangerous goods |
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Designer goods (including handbags / footwear / clothing / watches / jewellery) |
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Drugs (including prescription drugs) |
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Dumbbell and gym weight plates |
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Fire extinguishers |
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Firearms including replicas and imitations |
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Foodstuffs |
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Goods over our maximum dimension limits |
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Hazardous goods and Radioactive material |
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Human remains |
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Important and legal documents – including but not limited to passports, tenders, share option certificates, identification, medical, travel, land registry or home ownership documentation. |
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Infectious substances |
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Inks & Toners |
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Lighter fluid and matches |
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Liquids (in any form including alcohol and liquid cosmetics etc) |
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Lithium-ion Batteries |
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Medicines (including over the counter) |
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Paint |
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Perishable goods |
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Plants |
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Precious metals and stones (i.e. Gold, Silver, Diamonds etc.) |
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Stamps |
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Tobacco or tobacco products |
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Unprotected Furniture (assembled i.e. sofas / wardrobes / tables) |
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Weapons / explosives / munitions (including but not limited to replicas, imitations and blank firing pistols) |
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White goods (fridges/freezers, washing machines etc.) |
Items unsuitable for carriage
It's also your responsibility to ensure your items aren't unsuitable for carriage. None of the items listed below (or anything similar) can be sent with us under any circumstances. If you send such items, your order will be cancelled without notice or refund.
Again, any cover we provide (standard or extended contents cover) will be invalidated, and if your parcel damages other people's parcels, we'll recover the repair costs from you. No refunds will be given for any loss or damage to these items, including any standard cover or additional cover you might have paid for.
All items can technically break, but some are more fragile than others. "Breakable goods" include glass, china, ceramics, pottery, stoneware, fossils, works of art, and TVs with screens over 37 inches. This also includes items made from or consisting of rock (whether igneous, metamorphic, sedimentary, or otherwise).
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Ceramics (including pottery / china / stoneware / marble / concrete etc.) |
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Fossils |
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Items which are made from, or consist of rock (whether igneous, metamorphic, sedimentary or otherwise) |
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Glass (including mirrors/light bulbs/glass screens) |
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Paper items |
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Televisions or other electronic graphical display equipment with screen size exceeding 37 inches |
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Works of art (or similar materials) |
Items that can't be carried together
We can't carry the items listed below in the same parcel. If you do need to send a combination of these items, you'll need to put them in different parcels.
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Liquids (in any form including alcohol and liquid cosmetics), aerosols or gels |
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Battery operated electrical or electronic items |
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Batteries |
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Analogue or electronic timing devices |
Non-Compensation Items
We won't compensate for any items deemed dangerous, prohibited, restricted, valuable, or breakable.
Any cover we provide (standard or extended contents cover) will be invalidated, and if your parcel damages other people's parcels, we'll recover the repair costs from you. No refunds will be given for any loss or damage to these items, including any standard cover or additional cover you might have paid for.
Tips for International parcel delivery success:
- Print off all labels and paperwork.
- Complete the customs declaration forms.
- Check the country's individual custom and tax laws
- Measure the size of your parcel in cm (length, width and height).
- Make sure you're not sending anything that may be a prohibited item (check the full list above).
- If sending multiple items in one order, make sure you list them all, including a description and the value. description and the value.
If you’re sending a parcel within the UK, you should also read our UK prohibited items list.
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