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Account FAQs

Below you’ll find answers to common account questions, from how to change your password to managing saved addresses and more. If you have a question that you can’t find an answer to, please get in touch with our Customer Service team who will be able to assist.

 

Forgotten password (+)

Forgotten your password? Not a problem - click here to reset your password and access your account.

Managing address book (+)

Save time when placing bookings by saving frequently used address in your address book.  When making a booking, you can then choose from a list of saved addresses to send to. 

View previous orders (+)

You can view past orders in the My Orders page of the account section. From here you can print your label or invoice, as well as create a reverse order or buy again. 

Locked out of account (+)

For security reasons, your account will be locked after 3 failed login attempts. To unlock your account, please contact our customer service team. 

Change account details (+)

On the My Details page you can update your account details, including your name, telephone number and VAT number. 

 
 

 

 


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