Flexible and convenient delivery
If the delivery day allocated isn’t convenient for your recipient, they can easily reschedule the delivery to another day. Alternatively, they can opt to have their parcel delivered to a safe place, neighbour or a ServicePoint if none of the days available are convenient.
Encourage your customers to download the DHL eCommerce UK app. Not only will they receive tracking notifcations on to go, but they can also add their what3words location. This provides a more specifc delivery location for our drivers (for example, if a building has multiple entrances) and results in a better frst-time delivery success rate too!
When you place the order, let us know if you are happy for the parcel to be left with a neighbour or in a safe place. If you are sending a valuable item, we recommend specifying that the parcel needs to be signed for by your recipient, as well as taking out extended contents cover.