Quick Quote

Tracking a parcel

Your customer will be kept in the loop regarding tracking a parcel, from collection right through to delivery with our email and text notifications and live online tracker.

We believe sending and receiving parcels should be easy and that’s why we always strive to deliver a convenient and fexible service which fts into the busy lifestyles of our customers and their recipients.


No need to wait in for parcels with tracking notifications

Gone are the days when a recipient needs to wait all day for a parcel to be delivered. Your recipient will receive a one-hour time slot on the morning of the delivery and a ‘You’re next’ text when they are the next stop on the driver’s route. Users will have the ability to track a parcel and adjust their daily plans to suit delivery.

Notifcations can be sent via email, text or the DHL eCommerce UK app (which your recipient will need to download). The app allows your recipient to track their delivery and make changes if they need to – such as redirecting the parcel to a ServicePoint or changing the delivery date.

Our live tracker is updated in real time so you and your recipient can see exactly where the parcel is, from collection right through to delivery. Once the parcel is out for delivery, the tracker will even show how many stops our driver has on their route and which stop the driver is at throughout the journey.



If you have provided your recipient’s email address and telephone number when placing your order, your recipient will receive regular tracking notifications with the status of their parcel delivery to help track a parcel.

Calendar icon Delivery Due Date Once the parcel has been collected or dropped of at a depot or ServicePoint, a notification will be sent to your recipient confirming the delivery date. If this day isn't convenient, the recipient can click the 'Rearrange a delivery' button to reschedule to another day or request that the parcel is delivered to a safe place, neighbour or a ServicePoint.
Clock icon Out for Delivery When the parcel is out for delivery, your recipient will receive a one-hour delivery window, so they won't need to wait in all day. In this email, there is also a link to request a notification when the driver is one stop away.
Mobile phone icon You're Next The recipient can ask to receive a 'You're next' text when the driver is one stop away, typically 5-15 minutes before the delivery. A request can be made in the tracking section or by following the link in the 'One-hour delivery window' notifcation.
Home icon Delivered: Left with a Neighbour If you have specifed that it's alright to do so, our driver will leave the parcel with a neighbour. Your recipient will receive a text and email notifcation, confrming the neighbour's house name or number.
Location icon Delivered: Left in a Safe Place If you have instructed that the parcel can be left in a safe place, our driver will leave the parcel in an appropriate location if the recipient isn't home. An email and text notifcation will be sent confrming where the parcel has been left.
laptop No One Home If you have specifed that the parcel needs to be signed for and can't be left safe, your parcel will be returned to your recipient's local depot. An email and text notifcation will be sent to your recipient so they can reschedule the delivery to a more convenient time.
parcel shop Parcel Ready for Collection If your recipient isn't home, the parcel can also be taken to their nearest ServicePoint. There are over 3,500 ServicePoints across the UK so 90% of the population are within a 10-minute journey of a shop.

Flexible and convenient delivery

If the delivery day allocated isn’t convenient for your recipient, they can easily reschedule the delivery to another day. Alternatively, they can opt to have their parcel delivered to a safe place, neighbour or a ServicePoint if none of the days available are convenient.

Encourage your customers to download the DHL eCommerce UK app. Not only will they receive tracking notifcations on to go, but they can also add their what3words location. This provides a more specifc delivery location for our drivers (for example, if a building has multiple entrances) and results in a better frst-time delivery success rate too!

When you place the order, let us know if you are happy for the parcel to be left with a neighbour or in a safe place. If you are sending a valuable item, we recommend specifying that the parcel needs to be signed for by your recipient, as well as taking out extended contents cover.


Sold something online?

Tracking notifcations and rescheduling options are now commonplace when you order from a big retailer. When you send with us, we will equip your business with these same value-added services that customers love.

We offer a cost-effective parcel delivery service for small businesses and eBay sellers with prices starting from £2.79* for next day UK delivery. As a business owner, we understand your time is precious. If you’ve sold something online, email and text-based tracking notifications are a great way of keeping your customers informed of when their parcel will be delivered. This, in turn, could reduce the number of calls and queries to your business.