If we've not been able to collect your parcel on the day you chose, we'll try again on the next working day. 

If you're having any problems, please contact our Customer Services team. You can reach them via Facebook, X or email using the links at the top of the Help, Advice and Support page. You'll find the customer service opening times there too.

To cancel your order, contact us via Facebook, X or email using the links at the top  of the Help, Advice and Support page. You'll find the customer service opening times there too.

You must cancel 24hrs before your collection date or before you drop you parcel off at a depot or ServicePoint.

You can choose the day that you want your parcel to be collected, but not the time. We aim to send you a 1hr collection window on the day we're due to collect, so you don't have to stay in all day.

You can't make changes to your order once it's been confirmed.  You'll need to cancel and rebook.

To cancel your order, contact us via Facebook, X or email using the links at the top  of the Help, Advice and Support page. You'll find the customer service opening times there too.

You must cancel 24hrs before your collection date or before you drop you parcel off at a depot or ServicePoint.

We deliver your parcels with the utmost care, but you still need to make sure they're well-packaged to avoid any potential damage. There's loads of handy tips in our packaging guides, but the top four are:

1. Wrap each item inside the parcel individually
2. Protect the contents with a strong container
3. Seal the container with strong tape
4. Attach the label to the outside of the parcel. Please don't use a clear plastic envelope as our automated sorting machines can't read the label.

If you're sending a parcel overseas, you can find additional info about packgaging for international delivery here.

Finally, please don't use black plastic outer wrapping as it confuses our sorting machines!

If your parcel contents are worth up to £25 (£50 if sending overseas), you're covered automatically.

If your parcel is worth more, you can increase the value of the cover up to £1,000. The cost will vary depending on how much extra cover you need. We'll calculate it for you automatically as part of the booking process.

It's also worth checking our restricted and prohibited items lists to make sure we can cover what you're sending. Here's the UK list and the international list (bear in mind that the country you're sending to may have its own list of restricted items).

You can use our Quick Quote tool to get a price for your parcel delivery.

1. Enter the weight of your parcel in kilograms and then click 'Get a Quote'.
2. Choose the service that suits you best:
   • Collection (from your doorstep)
   • Drop at shop
   • Drop at depot
   • Timed morning delivery
   • Saturday delivery
3. If you don’t have access to a printer, choose a 'Printer Optional' service. Then click 'Buy Now'.
4. Next, enter your name and contact information.
5. Then you’ll need to tell us what’s in your parcel, how much it’s worth, how big it is and how much it weighs. If you’re sending more than one parcel, click “Add another parcel”.
6. If you want to extend the value of your contents cover, you can choose how much you’d like to add, up to a maximum of £1,000.
7. Don’t forget to tick the box saying you’ve read and agree to the Prohibited & Restricted items list before you click 'Next Step'.
8. Now you need to enter your collection address (or return address if you chose a drop-off service) and delivery address. You can send to one destination or enter multiple addresses at this stage. 
9. Choose your collection date. It’s automatically set for the next working day, but you can book up to a week in advance.
10. If you want us to get a signature when we deliver your parcel, you can ask for that here. Then click 'Next Step' to continue.
11. Finally, review your order details, then click 'Accept Terms and Pay Now’.

We've put together some handy hints and tips to help you calculate the weight and size of your parcel. You can compare your parcel to common household goods to get a good estimate.

When we deliver your parcel, you can request that we ask the recipient to sign for it. It's added peace of mind, because it's proof of delivery: so you know your parcel has been handed to the recipient.

Unfortunately, we can't guarantee next day delivery to some remote locations, such as the Scottish Highlands and Islands. If your recipient's address is in one of these locations, delivery can take up to two days.

If you don't have a printer at home, you can try the following:

• email the label link to a friend or neighbour
• visit the local library as they often have printers available for public use
• print the label at work
• book a "printer optional" service such as a ServicePoint drop-off

If something on your label isn't right, please contact the Customer Service team. You can reach them via Facebook, X or email using the links at the top  of the Help, Advice and Support page.

We'll send you an email when your label is ready.  Alternatively, you can print labels again on the My Orders page. 

You can't make changes to your order once it's been confirmed.  If you want to switch from a collection to a drop-off service, you'll need to cancel your order and rebook.

To cancel your order, contact us via Facebook, X or email using the links at the top  of the Help, Advice and Support page. You'll find the customer service opening times there too.

You must cancel 24hrs before your collection date or before you drop you parcel off at a depot or ServicePoint.

If you don't have access to a printer, you can book a "printer optional" service such as a ServicePoint drop-off. We'll send you a barcode which enables the shopkeeper to print the label for you.

No. The parcel will be scanned by our automated sorting machines so the address needs to be printed on the label.

This handy guide will tell you all you need to know about weighing and measuring your parcel.

Drop-off services let you drop your parcel at a local shop or depot instead of waiting in for collection. One of our drivers will pick up your parcel - and any others - from the shop.

Find your nearest DHLParcel UK ServicePoint here.

Please note: If you've booked a drop-off with DHL Express, please visit their store locator. DHL eCommerce UK ServicePoints cannot accept DHL Express parcels as they operate separately.

Please double-check that you visited a DHL eCommerce UK ServicePoint (see our ServicePoint finder). Parcels booked to be sent with us can't be accepted at DHL Express ServicePoints, such as WHSmiths and Rymans.

You can take your parcel to a different DHL eCommerce UK ServicePoint - use the finder link above to see the options available in your area.

If you've checked or tried the above and your parcel was still refused, you'll need to contact us. We can advise on the next steps you should take.

The short answer is no. The nature of our delivery service means that someone must be available to accept the parcel, whether that's the recipient themselves, a neighbour or a shop keeper. The only exceptions to this are countries in the Middle East, specifically those listed below:

• Bahrain
• Kuwait
• Libya
• Qatar
• Oman
• Saudi Arabia
• United Arab Emirates

On the morning of the collection, you'll receive an email with your 1hr collection slot. 

There are several options if you know you're not going to be in when the driver is due to collect your parcel:
- You can rebook for another date
- You can leave your parcel in a safe place for our driver to collect
- You can change the collection address
- You can switch to a drop-off service
To make any changes to your order, please contact us.

In the UK mainland, your parcel will be delivered on the next working day after your parcel has been collected. You can track your parcel's whereabouts online or via the app.

If you need to make changes to your order, please contact us via Facebook, X or email.

If you're having any problems with making a booking, please contact our Customer Services team. You can reach them via Facebook, X or email using the links at the top of the Help, Advice and Support page. You'll find the customer service opening times there too.

We have partnered with Mention Me to reward customers for referring friends. If you have an account go to https://send.dhlparcel.co.uk/refer-a-friend/dashboard

Read more about Mention Me and their Privacy Policy.

If you have been referred by a friend enter their name at the checkout. If you have referred a friend, you will receive a voucher code on email. Redeemable refer a friend voucher codes are also available in your account dashboard. Read the terms and conditions of rewards.

You can add extra details to your delivery via our app (available for iPhone and Android). Alternatively, please contact our Customer Service team via Facebook, X or email.

We weigh and measure all the parcels we carry and check them against the weight and dimensions you entered when you booked your delivery.

You’ve received this email because the weight and dimensions you entered are lower than the scanned measurements. You’ll need to pay any additional outstanding costs so that we can deliver your parcel.

We do understand that mistakes happen, so we take a “margin of error” approach and will only contact you if the difference between measurements is outside it.

If you’d like to discuss this further, please contact our Customer Service Team via Facebook, X or email.