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PUTTING YOU IN THE DRIVER’S SEAT OF YOUR PARCEL DELIVERIES

 

Expecting a parcel delivery? It’s now even easier to track, re-arrange and manage all of your deliveries using our parcel tracking app. Gone are the days when you needed to wait in for a parcel delivery! With the DHL eCommerce UK app, you can set delivery preferences, such as a designated safe place and preferred neighbour, or even arrange for your parcel to be delivered to your local ServicePoint or Depot for you to collect at a time which is convenient for you.

Search for DHL eCommerce UK in the App Store and Google Play.

Get a quote and book

 

TRACK, MANAGE AND RE-ARRANGE DELIVERIES ALL IN ONE PLACE

 
 
 

DOOR-TO-DOOR TRACKING

 

If you are expecting a delivery, you can check the status of your delivery on the DHL eCommerce UK app – there’s 4 statuses:

  • Order received
  • We have your parcel
  • Out for delivery
  • Delivered

We’ll keep you informed when the status of your delivery changes with push notifications sent straight to your phone from our parcel tracking app.

On the day of the delivery, we’ll provide a 1-hour ETA window. When your parcel is out on the van, we’ll show you real-time driver locations on the app. We’ll also send a notification 30 minutes away and when you are the next stop on the driver’s route so you can get home in time.

If we are unable to deliver your parcel on the first attempt, you can check the app to see how your parcel will be delivered and when.

 
 

RE-ARRANGE DELIVERY ON-THE-GO

 

Not going to be home at the time of your delivery? That’s not a problem! From the DHL eCommerce UK app, you can set your parcel delivery preferences.

You can change your preferred delivery location to a designated safe place or a neighbour’s house. Users can even tell us if there’s a preferred neighbour’s address where we should deliver your parcel too. Similarly, if you don’t want us to inconvenience a neighbour, you can set their address to ‘do not disturb’.

Not able to collect your parcel straight away? There’s also the option to collect your parcel from your nearest ServicePoint or depot at a time which is convenient for you – we’ll keep your parcel for up to 7 days.

Re-arrange delivery to a…

invoice Safe place

duties Neighbour’s house

bookingServicePoint

packaging Depot

 
 

ADD WHAT3WORDS

 

Do delivery drivers struggle to find your property? With what3words that’s no longer an issue! What3words have divided the world into 3 metres squares and given each square a unique combination of three words. It’s the easiest way to share your exact location.

On the DHL eCommerce UK app, you can add what3words to your delivery address so our driver knows exactly where to deliver the parcel to. To help our drivers even more, you can also add photos of your house or your designated safe place on the app.

 
 

FEATURES YOU’LL LOVE

 

my-profile Personal Preferences

  • Set delivery preferences
  • Create a profile, verify email address and mobile number
  • Add up to, two additional email addresses and share the app across multi-devices to ensure that you are always connected
  • Add multiple addresses such as work and other addresses
  • Do not disturb and preferred neighbour settings
  • Add address and safe place photos

 

my-parcel My Parcel

  • Active and past shipments
  • Photos of delivered parcels
  • Get deliveries rearranged to a Neighbour, ServicePoint or Depot
  • Automatic match of shipments based on email/mobile and postcode
  • Select “share” and you’ll be able to share parcel details with other apps installed on your phone such as WhatsApp
  • We’ve added a “heavy parcel” indicator to alert you should you need to get assistance with large or heavy parcels you receive
  • If you receive a lot of deliveries from us the “hide shipments” feature allows you to refine the list of deliveries that you see

 

tracking Tracking

  • ETAs
  • 4 stage status: order received, we have your parcel, out for delivery and delivered
  • Add shipments you are tracking to “My Parcels” and track using a calling card number
  • Real time driver locations, notifications when we’re 30 minutes away and when you’re the next stop
  • Enter your shipment number into “Track” and if it’s another DHL division delivering your parcel (not us, DHL eCommerce UK) we’ll confirm if our colleagues at DHL Express will be delivering it alongside a tracking link for you to use.
  • How your parcel will be delivered if it is not delivered on the first attempt

 

customer-support CUSTOMER SUPPORT

  • FAQs
  • Send a query
  • Send app feedback

 

more MORE

  • You can search for our ServicePoints and Depots in “More”
  • Manage and view your Notifications in one place with our new notifications functionality
  • “Rate our app!” Your feedback is really important to us so let us know what you love, and what you’re not so keen on

 

w3w WHAT3WORDS

  • What3words divided the world into 3 metre squares and gave each square a unique combination of three words
  • It’s the easiest way to find and share exact locations
  • Add what3words to your delivery address

 

 
 

Search for DHL eCommerce UK in the App Store and Google Play.


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