Whether you’re a small business selling handcrafted necklaces online or you want to send a pair of earrings as a gift to a loved one, you’ll need a trustworthy and reliable delivery partner to get it to your recipient safely. That’s where we come in, you get full end-to-end tracking and £25 contents cover as standard with the option to upgrade if needed.

In this guide, we show you the best way to package and post your jewellery so that’s it’s protected in transit as well as run through the different delivery and insurance options so you can choose the one which works best for you and the item you are sending.

It is important to note that precious stones or metal, for example Gold, Silver and Diamonds, aren’t allowed through our network. Before sending any jewellery, make sure you check our list of prohibited items.


How to package jewellery


Jewellery is a delicate item to send and if not packaged correctly, it risks get tangled, scratched or marked in transit but don’t fear – with our top tips, your item will be protected.


What you’ll need: 2 boxes (one smaller than the other) | Bubble wrap | Packaging chips | Strong parcel tape

Step 1: Wrap each piece of jewellery in bubble wrap and put inside a slightly larger box.

Step 2: Fill any empty space with packaging chips.

Step 3: Seal the box and give it a shake – if packaged correctly, you shouldn’t be able to hear the jewellery rattle.

Step 4: Put the box in the centre of a slightly larger box. As this is your outer box, it should be stronger than the first – we recommend using a double walled box.

Step 5: Surround the inner box with packaging chips so it can’t move in transit.

Step 6: Seal the box with strong parcel tape.


What you can and can't send

Can Send: Can't Send:

Costume jewellery

Irreplaceable pieces of jewellery with high sentimental value

Low cost jewellery

Precious stones or metals (for example, Gold, Silver, Diamonds)

Jewellery purchased from a high street shop

Items worth more than the cover provided


Designer jewellery or watches



There’s some jewellery items which are prohibited through our network. For this reason, we recommend checking our prohibited items before sending. It’s important to note that if you send something which is on our prohibited items list then this will invalidate the contents cover.


Door-to-door tracking


As soon as your parcel has been collected, you and your recipient will have gain access to full end-to-end tracking, allowing you to see exactly where your parcel is at every stage of its journey.

For added peace of mind, you can even specify that a signature is needed when the item is delivered. This means that your recipient will need to sign for the package and it won’t be left in a safe place or with a neighbour.


Add contents cover


As standard, we provide £25 contents cover on UK deliveries or £50 contents cover on international deliveries. If your item is worth more than this, we recommend taking out extended contents cover to the value of your item. With contents cover in place, you can rest assured that your item is covered in the unlikely event it should go missing or get damaged in transit.

Before sending your parcel, we recommend taking photos of the inside and outside of your box. Should you need to make a claim, you can send these photos to prove that the item was adequately packaged.


Send with a carrier you can trust


We are part of Deutsche Post DHL Group – one of the biggest and most globally trusted couriers in the world. We are committed to providing our senders and their recipients with the best quality service. Don’t just take our word for it – we’ve earned a ‘Great’ review status and a Trustscore of 4.1 on Trustpilot based on thousands of open and honest reviews.