How do I send a large parcel?


Delivering your parcel safely and in good time is our priority; we aim to make using DHL eCommerce UK a positive experience for both sender and recipient, with an easy to use and reliable service at a great price. Whether you’re sending a large or heavy parcel to somewhere in the UK or abroad, there are a number of things you can do to help ensure it arrives in the same condition it was sent. As the sender, it’s up to you to make sure the large parcel you’re sending is well protected and packaged securely. If it’s bound for Manchester, Milan, Madurai, Memphis or Melbourne, taking the time to package your parcel correctly will pay dividends!

Using some good old fashioned common sense along with the tips below, you can be sure your parcel will arrive in good shape.


Tips for sending large, heavy parcels


  • Wrap each item inside the parcel individually – use bubble wrap and tape wrapped tightly around fragile items before placing in an outer box or container to help protect them
  • Protect the contents with a strong outer box or container - use polystyrene or foam chips or pellets, crumpled newspaper or shredded cardboard to fill up any extra space to reduce movement
  • We strongly suggest polystyrene protection for heavier items – particularly on edges and corners
  • Protect the contents with a strong outer box or container - use polystyrene or foam chips or pellets, crumpled newspaper or shredded cardboard to fill up any extra space to reduce movement
  • Remember to fasten labels securely to the outside of the box - if you have invoices, they must be signed, placed in an envelope and fixed to the box / container
  • Seal the outer container with strong tape - seal along all openings of the box or container and all the way around any seams, using strong tape of 40-50mm wide

Whilst every care is taken to ensure your parcels are handled with care, standard courier transportation knocks do happen on moving vehicles and aircraft. Conveyer belt systems and parcel sorting machines are largely automated - although heavy and large items are often manually handled at several stages as they may be too big to go through our automated sortation hub - internal protection and a strong outer box is essential to be covered for damage via our services.

Important! If the packaging used for your large or heavy parcel is not suitable or sufficient, your goods at risk of being damaged or lost in transit and you may not be able to claim compensation. If your goods damage other parcels in our care due to packaging negligence, we may seek to recoup any losses.

Cheap next day parcel collection and delivery on all large parcel sizes up to 30kg – with maximum dimensions applicable, dependent on the weight of the parcel; see below for more information and details on volumetric weight.



The benefits

Collect icon We can collect from home or work address
Globe icon Globally trusted courier shipping to over 160 countries worldwide
Tracking icon Online tracking and delivery notifications for you and your recipient
Contents cover icon Contents cover (up to £25 for UK / £50 for International shipping)
Ecommerce icon Integrated with over 10 ecommerce platforms to make sending parcels even easier
Return icon Offer your customers easy returns with our ‘’reverse order’’ functionality

Many ways to save

Parcelshops icon Drop off and save at any one of our 3,500 ServicePoints or 50+ DHL eCommerce UK depots
Piggy bank icon ''My DHL rewards'' - exclusive to our customers
Finance icon Cashback into your pre-pay account when you add funds (Terms apply)
Multiparcel icon Multi-parcel discounts available on some UK services (Terms apply)


Our next day UK collection and delivery prices for small, medium, large and XL or heavy parcels (inc.VAT)




Small parcel next day UK delivery

Up to 5kg


Medium parcel next day UK delivery

Up to 10kg


Large parcel next day UK delivery

Up to 20kg


Extra-Large parcel next day UK delivery Up to 30kg £22.90


Small, Medium, Large and Extra Large or heavy parcel
delivery to International destinations

Send large parcels up to 25kg, provided it doesn’t exceed the maximum dimensions, we can ship through our network to over 160 countries worldwide.


What is volumetric weight?

The volumetric weight of a parcel is: its length x width x height in centimetres (cm) divided by 4000. 

If your parcel's volumetric weight exceeds the actual weight of your parcel then you’ll be charged the volumetric weight price. Sounds tricky? Don’t worry, all you have to do is enter the correct weight and dimensions of your parcel into our quick quote or booking form and we’ll work it all out for you.


Prohibited items and International invoices

When sending abroad, make sure you read the information on restricted goods and prohibited items and have all the necessary paperwork for the country you are sending to; see related content below for help with what’s not allowed to be sent in the post, packaging advice and completing the relevant invoices.