INTERNATIONAL &
DOMESTIC SERVICES

 

DHL eCommerce UK offers a cheap and reliable courier service within the UK and to over 160 countries worldwide so whether you are sending a parcel to Manchester or Madrid, we have a service to suit your needs.

You are probably familiar with sending a parcel within the UK. However, some people are put-off sending a parcel abroad as they are concerned it will be expensive, take a long time or will be complicated to book. In this guide, we clear up these common misconceptions to show you how it’s just as easy to send a parcel abroad as it is within the UK.

 

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Our domestic services

 

We offer Next Day UK delivery from £2.79 . With this convenient service, we’ll collect the parcel from your home or work address and deliver to your recipient the next working day.

Our Next Day service comes with a range of service benefits as standard. Our pre-delivery notifications and full tracking keep recipients in the loop, while our rescheduling options allow recipients to divert the parcel to a neighbour, safe place or DHL Parcel ServicePoint if they aren’t at home.

 

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Journey of a domestic parcel:

 

 

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Our international services

 

It may be cheaper than you think to send a parcel abroad – you can send a parcel to Germany from as little as £37.07 or to USA from £38.65 . We will collect the parcel from your door and deliver to your recipient as quickly as 2-3 days later. Parcels can weigh up to 25kg and measure 120 x 80 x 80cm.

We work with DHL colleagues across the globe to provide the same quality of service abroad as we do in the UK. For countries where DHL isn’t present, we work with reliable in-country partners to deliver your parcels.

We have four international services available. Based on the information you give when booking, we will show you all of the services which meet your requirements so you can choose the one you would like to use based on transit time, service features and price.

   

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Journey of an International parcel:

 

 

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How to complete the booking form

 

It is quick and easy to book a parcel delivery within the UK or abroad. However, there are some slight differences between our domestic and international booking forms.

You’ll notice that there is an extra section on the international booking form, entitled ‘Customs declaration’. This information is used by customs officials in the country you are sending to so it’s important that you fill it in accurately in order avoid delays or extra charges.

If shipping outside of the EU, we will use the information supplied in the ‘Customs declaration’ to fill out a commercial or pro-forma invoice which should be printed with your shipping labels.

 

Below we outline each of the additional fields on the international booking form:

 

Weight and dimensions of parcel

Whether you're sending your parcel within the UK or overseas, you'll need to tell us how much it weighs and how long each side is. You need to make sure this information is as accurate as possible as you may be charged more or your parcel returned if the information is incorrect. 

For our top tips on how to weigh and measure your parcel, take a look at our measuring guide. 

 

VAT Status

As part of the customs declaration in the International booking form, you will need to give your VAT status. There are four options available: Personal Individual, Company non-VAT Registered, Company VAT Registered and VAT Registered outside of UK.

For more information about duties and taxes on international shipments, take a look at our taxes and duties guide. 

 

Reason for export

Here, you should give the reason why you are sending the goods abroad. There is a drop-down with 6 reasons to choose from: Sale or Purchase, Gift, Sample, Repair, Documents and Intra Company Transfer.

 

Country of origin

This is the country where the item was originally manufactured. If you are unsure, this information is usually found on the label of clothes or the base of toys and electrical equipment.