INTERNATIONAL &
DOMESTIC SERVICES
WHAT ARE THE MAIN DIFFERENCES BETWEENOUR DOMESTIC & INTERNATIONAL SERVICES?
DHL eCommerce UK offers a cheap and reliable courier service within the UK and worldwide, so whether you are sending a parcel to Manchester or Madrid, we have a service to suit your needs.
You are probably familiar with sending a parcel within the UK. However, some people are put-off sending a parcel abroad as they are concerned it will be expensive, take a long time or will be complicated to book. In this guide, we clear up these common misconceptions to show you how it’s just as easy to send a parcel abroad as it is within the UK.
Our domestic services
We offer Next Day UK delivery from £2.79 . With this convenient service, we’ll collect the parcel from your home or work address and deliver to your recipient the next working day.
Our Next Day service comes with a range of service benefits as standard. Our pre-delivery notifications and full tracking keep recipients in the loop, while our rescheduling options allow recipients to divert the parcel to a neighbour, safe place or DHL eCommerce ServicePoint if they aren’t at home.
The benefits
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£50 contents cover |
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Collection from your home or work address |
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Fully tracked service from door-to-door |
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Delivery updates by email and text |
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Recipient rescheduling option |
Optional extras
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Extended cover up to £5,000 |
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Priority options, including pre 12 noon and Saturday delivery slots |
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Signature required |
Our international service
It may be cheaper than you think to send a parcel abroad – you can send a parcel to Germany from as little as £25.69 or to China from £27.81 . We'll collect the parcel from your door and deliver it to your recipient as quickly as 2 days later to Europe and from 2 days further across the world. Parcels can weigh up to 25kg and measure 120 x 80 x 80cm.
We have three international delivery services: European Road, International Economy and Worldwide Air Delivery. Each international postage service comes with different transit times, postal prices and value added services so you can pick the parcel service which best meets your needs.
For instance, if you are sending parcels abroad that are large, to a European country, then our European Road Delivery service would be the perfect solution. Whereas, our International Economy Service is suited to less urgent parcels and Worldwide Air service is more suitable for someone who is looking for fast international package shipping. Each option has different postage charges attributed to them based upon speed and service.
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European Road Delivery |
Coming soon!Europe-wide road service with proof of delivery - perfect for larger parcels or business addresses.
Max dimensions 120 x 60 x 60cm or 100 x 80 x 80cm and up to 25kg Available to residential and business addresses Up to £5,000 extended cover available |
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International Ecomomy Delivery |
Coming soon!Our most cost-effective worldwide service - perfect for those less urgent parcels.
Max dimensions 90 x 90 x 50cm and up to 25kg Available to residential and business addresses Up to £5,000 extended cover available |
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Worldwide Air Delivery |
Now live!Worldwide Air service for urgent and time-sensitive parcels - signed for delivery to your recipient's door.
Max dimensions 150 x 80 x 80cm and up to 25kg Available to residential and business addresses Up to £5,000 extended cover available |
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How to complete the booking form
It is quick and easy to book a parcel delivery within the UK or abroad. However, there are some slight differences between our domestic and international booking forms.
You’ll notice that there is an extra section on the international booking form, entitled ‘Customs declaration’. This information is used by customs officials in the country you are sending to so it’s important that you fill it in accurately in order avoid delays or extra charges.
If shipping outside of the EU, we will use the information supplied in the ‘Customs declaration’ to fill out a commercial or pro-forma invoice which should be printed with your shipping labels.
Below we outline each of the additional fields on the international booking form:
Weight and dimensions of parcel
Whether you're sending your parcel within the UK or overseas, you'll need to tell us how much it weighs and how long each side is. You need to make sure this information is as accurate as possible as you may be charged more or your parcel returned if the information is incorrect.
For our top tips on how to weigh and measure your parcel, take a look at our measuring guide.
VAT Status
As part of the customs declaration in the International booking form, you will need to give your VAT status. There are four options available: Personal Individual, Company non-VAT Registered, Company VAT Registered and VAT Registered outside of UK.
For more information about duties and taxes on international shipments, take a look at our taxes and duties guide.
Reason for export
Here, you should give the reason why you are sending the goods abroad. There is a drop-down with 6 reasons to choose from: Sale or Purchase, Gift, Sample, Repair, Documents and Intra Company Transfer.
Country of origin
This is the country where the item was originally manufactured. If you are unsure, this information is usually found on the label of clothes or the base of toys and electrical equipment.