Covid-19 Update

We are still collecting and delivering parcels across the UK and delivering worldwide. All of our drivers are making contact-free collections and deliveries.

We have suspended all UK drop-off and collection services, as well as deliveries to some international destinations. The only UK service available is our Next Day door-to-door service. Please note, all domestic prices shown on the site are for this service.

 

In today’s digital age, the majority of documents can be sent by email. However, you may still find that you need to send a physical version of a signed document for legal reasons. We understand that it is important that your documents arrive at the destination safely and quickly so we’ve put together a guide on how to send important documents in the post.
 



How to package important documents

 

Paper documents can be flimsy so it’s important that you package it correctly to ensure it isn’t damaged during transit. If the information you are sending is confidential, you should also ensure that it cannot be read by anyone who handles your parcel on its journey to your recipient.

Follow our top tips to ensure that your parcel isn’t damage and your information remains confidential
- and learn even more ways to protect your parcel in our packaging guide.

Do use:

  • A thick envelope so the document can't be read through the packaging
  • A hard-backed envelope so the document won't get bent during transit
  • Plenty of bubble wrap and internal packaging if sending in a box
  • A waterproof wallet for your shipping label

 

Don't use:

  • Black plastic wrap - shiny surface create a reflection which our scanners can't read
  • Clear tape to completely cover your shipping label - our machines won't be able to read the label



Protect your documents

 

We recommend ticking the box which specifies a signature is needed on arrival at the destination. You can also state that the parcel shouldn’t be left safe or with a neighbour. There is a small charge for this service, but it is well worthwhile to ensure your parcel arrives in the right hands safely.

As standard, we offer £50 cover on all domestic and international shipments, with the option to extend to up to £1000. However, we don’t recommend sending any documents which would be costly or difficult to replace – see our restricted items for more information on what you can and can’t send.

 



Need your document to get there quickly?

 

If you are sending documents for legal reasons or as part of an application process, you probably want the documents to arrive at the destination quickly. Whether you are sending within the UK or internationally, there is a number of services you can utilise for a speedy delivery.




Sending documents within the UK?

 

As standard, your parcel will be delivered between 8am and 6pm the next working day.
However, you can pay extra to have your parcel delivered earlier.
See prices below:
 

Saturday delivery: +£4

Before 12pm: +£3

Before 10.30am: +£6

Before 9am: +£9




Sending documents Internationally?


We also have a range of international delivery options available to suit your requirements. If your parcel needs to arrive on a certain day, we recommend using our Worldwide Air Delivery service – this is designed for urgent and time-sensitive parcels.

If your parcel isn’t time critical, our road-based services offer a cost-effective alternative and usually take 2-5 days to get to your recipient. With all of our international services, proof of delivery, signature and online tracking comes as standard.

When sending documents internationally, you will need to give additional information about the contents of your parcel. The good news is that documents can usually pass through Customs immediately and aren’t subject to further scrutiny.




What should you avoid sending?

 

All parcels are important to us and we do our best to ensure that they don’t go missing or get damaged in transit. However, you should avoid sending anything which is irreplaceable or would be costly or difficult to replace, for example, a passport or birth certificate.

If an organisation has asked you to send your passport or birth certificate, you may want to check if a certified copy will suffice. This is when a solicitor takes a photocopy of your passport and signs it to attest that they have seen the original copy.




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