In today’s digital age, most documents can be sent by email. However, you may still find that you need to send a physical version of a signed document for legal reasons. We understand that it is important that your documents arrive at the destination safely and quickly, so we’ve put together a guide on how to send important documents in the post.


How to package important documents


Paper documents can be flimsy so it’s important that you package it correctly to ensure it isn’t damaged during transit. If the information you are sending is confidential, you should also ensure that it cannot be read by anyone who handles your parcel on its journey to your recipient. When sending important documents by post in the UK, it is necessary to ensure packaging keeps items safe and secure.

Follow our top tips to ensure that your parcel isn’t damaged and your information remains confidential
- and learn even more ways to protect your parcel when shipping documents in our packaging guide.

Do use:

  • A thick envelope so the document can't be read through the packaging
  • A hard-backed envelope so the document won't get bent during transit
  • Plenty of bubble wrap and internal packaging if sending in a box
  • A waterproof wallet for your shipping label


Don't use:

  • Black plastic wrap - shiny surface create a reflection which our scanners can't read
  • Clear tape to completely cover your shipping label - our machines won't be able to read the label

The above do’s and don’ts are key to ensuring you can send documents securely.




If you’re sending documents by courier, we recommend ticking the box which specifies a signature is needed on arrival at the destination. You can also state that the parcel should not be left safe or with a neighbour. There is a small charge for this service, but it is well worthwhile to ensure your parcel arrives in the right hands safely.

As standard, we offer £50 cover on all domestic and international shipments, with the option to extend to up to £1000. However, we do not recommend shipping documents which would be costly or difficult to replace – see our restricted items for more information on what you can and cannot send.





If you need your document to arrive at the destination quickly, we offer several services for a speedy delivery both in the UK and internationally.

As standard, your parcel will be delivered between 8am and 6pm the next working day.
However, you can pay extra to have your parcel delivered earlier.
See prices below:

Saturday delivery: +£4

Before 12pm: +£3

Before 10.30am: +£6

Before 9am: +£9


Sending documents securely Internationally

We also have a range of international delivery options available to suit your requirements when sending documents by courier. If you’re sending documents securely and your parcel needs to arrive on a certain day, we recommend using our Worldwide Air Delivery service – this is designed for urgent and time-sensitive parcels.

If your parcel isn’t time critical, shipping documents using our road-based services offer a cost-effective alternative and usually take 2-5 days to get to your recipient. With all our international services, proof of delivery, signature and online tracking come as standard.

When sending documents internationally, you will need to give additional information about the contents of your parcel. The value declared is used by Customs and determines how much import duty the recipient will be charged. The good news is that documents can usually pass through Customs immediately and are not subject to further scrutiny.


What should you avoid sending?


All parcels are important to us, and we do our best to ensure that they don’t go missing or get damaged in transit. However, you should avoid sending anything which is irreplaceable or would be costly or difficult to replace, for example, a passport or birth certificate.

If an organisation has asked you to send your passport or birth certificate, you may want to check if a certified copy will suffice. This is when a solicitor takes a photocopy of your passport and signs it to attest that they have seen the original copy.

Ready to send documents securely with us? Get a quick quote and book today.