Sending fluids in the post
There are a number of items which are unable to be sent through the our network, these include liquids and fluids. Read more below.
There are certain restrictions and risks to sending fluids in the post. Understanding who will be responsible for the removal of prohibited items, or damages incurred should any accidents happen, is a practical step to deciding whether to send a parcel of any kind containing liquid.
Before attempting to send liquids, it is important that you understand our policy on sending fluids in the post.
Can you send liquids in the post?
It is our policy not to carry any fluids or liquids through its network, either for UK or more importantly, International deliveries. This includes liquids of any kind:
- Alcohol
- Non-alcoholic beverages
- Paints and inks
- Biological fluid samples
- Lighter fluid
- Flammable liquids
- Liquid cosmetics, nail polish, varnish, or gels
- Perfumes and aftershaves
- Poisons or pesticide
Sending liquids in the post is prohibited
Not only is it against our policy to ship liquids of any kind, it is often not allowed to import liquids (particularly alcoholic beverages) into other countries.
There are a number of items unable to be sent through our network. It is important to make sure you check the UK Prohibited Items and International Prohibited Items lists before you book your parcel for delivery with us.
What will happen to liquids sent in the post?
Unfortunately, any person sending liquids with us may have their order cancelled without notice or refund. If any liquids are dispatched into our network, they will travel at the risk of the sender and any cover provided by us (either standard or extended liability) will be invalidated.
Please note, if your parcel causes damage to the parcels of other senders, we may also recover the costs of repairing such damage from you, the sender.
You should also be aware that every country we deliver to have their own prohibited and restricted items lists. Further information can be found about each individual country for rules and regulations to consider before sending.
Non compensation items include liquids
Non compensation items refer to listed items that are unsuitable for carriage in our network and as such can only be carried on a no compensation basis. If such items are dispatched with send.dhlparcel.co.uk the goods will travel at the risk of the sender and compensation will not be made should loss or damage be incurred.
To confirm, we will not compensate for any items deemed as Dangerous, Prohibited, Restricted, Valuable or Breakable. In addition, no compensation will be given for shipments containing; alcoholic beverages, food, perishables, liquids or flora, unless we have agreed in writing that they will cover the shipments.
To avoid disappointment, please check your parcel does not contain prohibited items before sending.
Sending food and drink in the post: The Do’s and Don’ts
We understand that it’s commonplace to need help posting and transporting a number of food items. If you’re thinking of sending any related edible items in the post, please read our Guide to Sending Food and Drink.
To summarise, here is a list of what to consider before posting such items:
Do’s
- Do check the UK Prohibited Items and International Prohibited Items lists as well as the restrictions for importing into the destination country specifically
Don’ts
- Don’t send food items that are restricted or prohibited in the UK or for importing into the destination country
- Do expect your parcel to be inspected by customs authorities and ensure all food items have a label clearly showing all the ingredients and the use by date so they can check its ok to clear
- Don’t send items that need to be kept at a certain temperature (frozen, chilled or refrigerated), as there is no control over the temperature and environment during shipping
- Do wrap all items individually and use void fill packaging to prevent movement and to protect them
- Do use suitable internal packaging as outer box labelling including ‘fragile’ and ‘this way up’ cannot be read by sorting machines
Get in touch
If you need help clarifying whether or not your parcel is safe to transport through our system, please contact us. We’d be happy to advise you on the best way to deliver your items.