WHAT IS RECORDED DELIVERY?
Recorded delivery, also known as signed for delivery, is a parcel delivery option where a courier obtains a signature when the parcel is delivered. With DHL eCommerce UK, all next-day deliveries are tracked as standard, with signed for delivery available as an optional extra on selected services.
IS RECORDED DELIVERY SIGNED FOR?
Yes, it is. Signed for delivery and recorded delivery are two terms for the same concept. When you checkout with us, you’ll see it available as ‘Signature’ on selected services. Signed for delivery provides additional proof of receipt, alongside our standard delivery tracking and delivery confirmation.
Got a parcel you want to send with added peace of mind? Book and send with recorded delivery today.
WHAT’S THE DIFFERENCE BETWEEN SIGNED FOR AND NEXT DAY DELIVERY?
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Recorded / Signed For Delivery | Standard Next Day Delivery |
| Next Working Day Delivery | Yes | Yes |
| Proof of Delivery | Signature and delivery confirmation | Delivery confirmation only |
| Signature on Delivery | Yes | No |
| Tracking Updates | Yes | Yes |
| Contents Cover | Up to £50 free contents cover | Up to £50 free contents cover; additional cover available for contents valued up to £5,000 |
| Service Options |
ServicePoint Drop Off |
ServicePoint Drop Off Depot Drop Off Home/Business Collection |
| Maximum Parcel Size | 30kg 120 x 70 x 70cm |
30kg 120 x 70 x 70cm |
HOW MUCH IS RECORDED DELIVERY?
The total price of your signed for delivery will depend on the weight and size of the package you’re sending, and where you’re sending to. However, as an additional service on top of our regular next day delivery service, it costs just £1.25 extra (exc. VAT)*.
If you want total peace of mind, recorded delivery can provide you with exactly that. We’ll not only make sure your parcel reaches its recipient, safely and securely – we’ll make sure you’ve got the proof to go with it.
*Please note: The ‘Signature’ signed for delivery option is only available on parcels with contents valued up to £50. It’s not available on deliveries containing items you’ve purchased additional contents cover on.
RECORDED DELIVERY FOR E-COMMERCE SELLERS
If you run an online business and regularly send lower-value items, recorded (signed for) delivery can provide useful proof of receipt when fulfilling UK customer orders.
Adding a signature costs a little more than standard next-day delivery, but it can be worthwhile when proof of delivery is important for resolving customer queries and delivery disputes. A signed for delivery option can give both you and your customers added peace of mind, particularly for small businesses.
Using recorded delivery can help reduce customer service enquiries and protect against claims that an item hasn’t been received. You’ll be able to view delivery confirmation, the recipient’s name and an electronic signature through your tracking information.
For higher-value items, additional contents cover may be more appropriate. Please note that signed for delivery is not available once contents value exceeds the £50 free allowance.
HOW TO SEND RECORDED DELIVERY
Whether you're a solo sender or small business, it’s really easy to arrange recorded delivery with DHL eCommerce UK. To send your parcel with signed for delivery anywhere in the UK, simply follow the steps below.
1. Fill in our Quick Quote with details of your parcel delivery (please note: recorded delivery is only available on parcels sent within the UK).
2. Select the ‘to door’ delivery option. Recorded delivery is not available for parcels being sent directly to ServicePoints or depots; however, your recipient can request a redirection to their local ServicePoint after delivery is attempted).
3. The signature option can be found under the ‘Added Extras’ section of the Address Details page. Simply tick the box to add a signature and the price will automatically update.
The option to add a signature will only appear if the selected service and parcel value are eligible for signed for delivery.
4. Confirm and pay for your parcel delivery.
SEND RECORDED DELIVERY USING A PARCEL COURIER YOU CAN TRUST
When sending something valuable, you need a parcel delivery company you can trust to deliver your parcel safely to your recipient. That’s where we come in - we are committed to providing our senders and their packages’ recipients with a trustworthy and reliable service, and are proud to have earned a ‘Great’ score on Feefo based on thousands of open and honest reviews.
Get a quick quote and add signed for delivery as an option when you do, before sending your parcel at your earliest convenience.
FAQs
With DHL eCommerce UK, parcels sent via recorded delivery are delivered the next working day.
So, for example, if you drop off your package at your local DHL depot on Tuesday, we’ll have it delivered to your recipient with a signature on collection on Wednesday.
Yes, you can. When you book your parcel, both you and your package’s recipient will receive a tracking reference number. You can enter this into our parcel tracking tool to get a live update.
No, we currently only offer recorded delivery on UK parcels with contents valued up to £50 – covered by our free contents cover. We do not offer signed for delivery on international shipments.
No, purchasing additional contents cover does not include a signature on delivery.
Signed for delivery is only available on selected UK home delivery services for parcels with a contents value of up to £50. If you purchase additional contents cover above the £50 free allowance, the option to add a signature on delivery will not be available.
All DHL eCommerce UK next-day deliveries are still fully tracked as standard, regardless of contents value.