Recorded delivery is sometimes referred to as signed for delivery, proof of delivery or signature tracking but these all mean the same thing – that a signature is needed when the parcel is delivered to your recipient.

If you’re sending something important or valuable, we recommend using our recorded delivery service. This is the most secure way to send a parcel – when your parcel has been delivered, you’ll be able to see the time it was delivered, who signed for it and their signature on our tracking site.

 

WHAT’S THE DIFFERENCE BETWEEN
TRACKED DELIVERY AND RECORDED DELIVERY?

 

All of our parcel deliveries are tracked. This means that you and your recipient can go on to our tracking website at any time after collection and see exactly where your parcel is and when it has been delivered.

With recorded delivery, our driver will obtain a signature from someone at the address when the parcel is delivered. When you go on to our tracking website, you’ll be able to see this additional information (who signed for the parcel and their signature).

Tracked delivery and recorded delivery, over time, have become one in the same. Especially as technology advances and couriers are able to offer real time tracking alongside signed for delivery.

 

BENEFITS OF RECORDED DELIVERY

 
  • Know your recipient has received the parcel. You will be able to see who signed for it, as well as their signature on our tracking website.
  • If you are sending a parcel to someone’s workplace, you can confirm who signed for the parcel should your recipient get in touch to say they haven’t received it.
  • If your recipient isn’t home, your parcel won’t be left in a safe place or with a neighbour. This is particularly important when sending something valuable.
  • If you are selling online, recorded delivery helps to reduce false claims that the customer hasn’t received the item.
 

WHAT HAPPENS IF THE RECIPIENT ISN’T AT HOME?

 

If you have sent a parcel using recorded delivery and there’s no-one at home to sign for the parcel, our driver will not leave the parcel in a safe place or deliver to a neighbour’s house. Instead, the parcel will go back to your recipient’s local depot and a second delivery attempt will be made on the following working day.

If our driver has been unable to deliver the parcel on two occasions, as no-one was home, the parcel will be delivered to the recipient’s local DHL Parcel UK ServicePoint for collection.

 

RECORDED DELIVERY FOR E-COMMERCE SELLERS

 

If you have an online business then it can be a good idea to invest in proof of delivery when sending out customer orders. It will cost you a little bit more to send, but it can be worth it in the long run, especially if you are sending expensive products.

As a small business using a recorded delivery service can help with customer service enquiries and protects you against bogus claims that the customer hasn’t received the item. You will be able to login to our tracking site and see the name of the person who has signed for the parcel, as well as an electronic signature.

 

HOW TO BOOK A RECORDED DELIVERY

 

It costs an extra £1.25 to send your parcel using our recorded delivery service. However if you are sending something valuable, this is a small price to pay for the peace of mind that your parcel has been delivered safely to your recipient.

It is important to note that the ‘add a signature’ option is only available with some of our parcel delivery services. To book a recorded delivery, simply follow the steps below.

Step 1: Fill in our Quick Quote with details of your parcel delivery (note, recorded delivery is only available on parcels sent within the UK).

Step 2: Select the ‘Home delivery’ option (recorded delivery is not available when sending a parcel direct to a DHL Parcel UK ServicePoint or depot for collection).

Step 3: The signature option can be found under the ‘Added Extras’ section of the Address Details page. Simply tick the box to add a signature and the price will automatically update.

Step 4: Confirm and pay for your parcel delivery.

 

SEND WITH A COURIER YOU CAN TRUST

 

When sending something valuable, you need a parcel delivery company you can trust to deliver your parcel safely to your recipient. That’s where we come in - we are committed to providing our senders and their recipients with a trustworthy and reliable service, and are proud to have earned a ‘Great’ score on Trustpilot based on thousands of open and honest reviews.

 

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