When sending a parcel abroad, it’s only natural to have some concerns about the items
you’re sending; will it arrive undamaged, in the same condition it was sent? Is it going to
clear customs in the destination country? Will it be delayed and arrive late? Will it arrive at all?
Your parcel is important to us and we want it to reach its destination in the same condition you
sent it. At DHL Parcel UK, we employ the best people to ensure your parcel is well looked after, but
your parcels are handled at many stages of the journey – particularly when being sent internationally
. It’s likely
that your parcel will travel through our fully automated parcel sorter and will be measured by
volume and weight across our network. So, we recommend you read this information carefully to ensure
your parcels comply with regulations, whilst being packaged and labelled appropriately for optimum
Check the address – and check it again!
This may sound obvious, but it's crucial to getting a delivery made successfully. Foreign
addresses are often not written in the same format as British ones; with various codes, street
numbers, states and provinces listed seemingly out of order. Not to mention the occasionally
confusing spelling of local place names or districts.
However, the number one tip for avoiding problems when sending internationally is to ensure that
you've got the address absolutely - letter for letter, number for number - correct.
Double-check and query it if you’re in any doubt. Then make sure you write the address
neatly and clearly. Is it legible?
Don't send restricted or prohibited items
Some items are subject to restriction, whether they are prohibited or require special
certification for customs clearance. This covers antiques, alcohol, sharp objects, some
electronic items and more. If you’re not sure whether your item(s) might be restricted,
check with the customs department of the destination country. Each and every country we deliver to has its own
page with information on restricted and prohibited items and DHL Parcel UK also have our own
list of prohibited and
restricted items - note this is in addition to any country-specific rules, so please
check those pages carefully before you send.
You'll also need to place a customs declaration on your parcel prior to sending items
overseas, which details the contents and value. When you send with DHL Parcel UK, our online
booking system will tell you what forms you need to include with your parcel, make sure you fill
them in correctly, clearly and with as much detail as possible. This helps the Customs agents in
the destination country process the parcel quickly.
If there are any prohibited items in your package, we won’t be able to deliver
Pack it up properly
Although we will do our very best to take good care of your parcel, it's likely that it will
get bumped about a little on the journey. The use of automated parcel sorting machinery makes it
vital for you to prepare your parcel as best you can for transit.
Make sure you wrap the item up well, using sufficient tissue, newspaper and / or bubble wrap.
Ideally, the item shouldn't have space to move about in the box or envelope; either pad it
out with packaging materials like those mentioned above and use a slightly larger outer box to
contain the parcel(s). If you have an awkward or delicate item, take special care – we
have a number of help and advice pages you can
Mark the outer packaging as 'fragile' as an extra precaution – but remember that
automated sorting machines can’t read those instructions. It’s far better to rely on
Do not use black outer packaging when sending parcels abroad. Our automated parcel
sortation systems can’t process parcels encased in black wrapping – using it for
international deliveries will lead to your parcel being automatically returned.
Use a reliable courier service
We ship to over 160 countries worldwide and offer premium and economy services so, you can
select the option that suits your timescales and budget. Every international delivery comes with
£50 free contents cover included as standard plus the option to upgrade your cover up to
£1000 for those more valuable items. We’re also
highly rated on our Trust Pilot page - maintaining a ‘Great’ status
for many years.
Check the delivery timings
It's important that you know how long international postage might take, particularly if you
need to specify it (and claim postage) on an eBay listing. This information is easy to find on
our international pages. Even before
booking your delivery with us, you can use our quick quote to enter the size and
weight of the package and delivery destination to see what the postage costs and timings for
delivery will be. This will help to ensure you don’t under-promise on arrival time or
over-charge the postage cost.
Return to sender
While nobody wants this to happen, it’s recommended that you make sure you include a
return address so that, should the parcel simply not get through for any unforeseen reason, it
can at least find its way back to you.