Get a parcel collected and delivered


You may have wandered into an independently-owned shop and found a piece of furniture, or bought something from a seller on Gumtree, now faced with the task of getting the item safely delivered to you.

While it may sound challenging, in actual fact it’s really simple to achieve. Especially with our door to door courier service.

Our guide will take you through our simple step by step process and offer tips along the way.



How to get a parcel collected and delivered to yourself:


Get your online Quote

The first step in the process is completing an online quote, which is completely commitment free, using our online quick quote service. Before completing our super quick parcel delivery booking form it’s important to weigh and measure your parcels (including any packaging) precisely, so we can provide you with an accurate quote. The way you package your parcel can often help minimise costs, so be sure to consider any cost saving tips. Once you fill in these details our tool will provide you with a price.

Please note, if you are booking a collection on behalf of the seller, they will need to specify the size and weight of the parcel they are sending to you.

Register / Guest check out

You can register online with us (its quick and easy) or simply checkout as a guest. Regsitering with us gives you exclusive acess to My DHL Rewards, integration with over 10 marketplce and ecommerce sites plus lots of tools to speed up your parcel delivery booking.  Whether you are an individual parcel sender or small business, we are to help with your parcel needs at a minimised cost.

Book your parcel for collection

You can book a collection from a specified address of your choosing – our drivers will collect your parcels from a home or business address in the UK and deliver to anywhere in the UK or Internationally to over 160 countries including Europe, America, Asia and beyond. View a list of our international delivery destinations.

Please note, for any international orders, our drivers can only collect from a registered address or alternatively, the parcel can be dropped off to the nearest depot.

How to arrange a courier collection from someone else?

If you have purchased an item on a marketplace such as eBay or Gumtree and want to arrange a collection from your seller, then we can help. Simply retrieve a quote as normal and set the collection name and address to your senders.

It’s worth noting, if you are requesting this on their behalf then you should ensure they are available at the time of collection or can provide details of a nominated safe place. You’ll also need to send them the shipping labels to attach on to the parcel and ask them to weigh and measure the parcel. But other than that a simple role reversal will have your parcel on its way to you.


Getting your parcel ready for collection


If you are the sender of a parcel, there are a couple of things you’ll need to do:


Delivery Labels

Whether we are collecting the parcel from your address or from someone else’s address, you’ll need to ensure the dedicated person is able to print the labels out and firmly secure them to the parcel before collection.

Size and weight limits for UK parcel delivery

We can courier small parcels as little as 1cm right up to large parcels with dimensions of up to 70cm, carrying a maximum weight of 30kg. Weighing your parcel accurately will result in the best quote.








Up to 5kg

35 x 35 x 35cm
Medium Up to 10kg 60 x 60 x 60cm


Up to 20kg

60 x 60 x 60cm

Extra Large 

Up to 30kg

120 x 70 x 70cm


Why choose us?


Using these services means you can organise your parcels needs from home – avoiding waiting in long queues at the post office and the stress of attempting to carry a heavy parcel or multiple parcels at one time.

Our services provide a solution to your needs and the best bit is you benefit from low costs, where quality is not compromised.


Multiple courier collections

If you are a regular marketplace seller and send high volumes of parcels or sending or arranging a collection of multiple parcels in one UK order, you can save with our multi-parcel discount - all savings will be displayed during the booking process. (Terms apply)


One Hour Delivery Slots

Our timed delivery slots and fully tracked service means you do not have to wait all day for your parcel to be collected or delivered. We'll send you a one hour delivery slot for when our driver will be with you. If the time is not convenient you can re-arrange to have your parcel sent to any one of our 3,500 ServicePoints - simply collect it at a time convenient for you.

Comparing courier services

If you are requiring a parcel collection and delivery service, you’ll want to ensure you have the best courier for the job. Whilst we offer cheap parcel collection and delivery services for our customers, we also understand the value of customer service. All our couriers are experienced and take care of your valuable items, ensuring they are collected and delivered safely and securely. But don’t take our word for it, we have thousands of reviews with our customers saying the same.




How long does parcel delivery take?


We offer next day delivery on all UK deliveries. Once your parcel is collected or dropped off at one of our 3,500 ServicePoints or 50+ depots, it will be delivered to your recipient the next working day between 8am-6pm. You can even opt for timed next day delivery slots if you have a time sensitive delivery. Deliveries to The British Isles, The Highlands, Islands, Ireland, Northern Ireland and parts of Scotland will arrive within 1-3 working days.

International deliveries can differ from country to country. We offer up to 4 shipping methods across Europe which means were able to offer you cheaper or faster alternatives to ensure your parcel arrives quickly and for a great price. For all worldwide destinations we offer a fast, cheap and reliable Worldwide Air service.



How to wrap a parcel for delivery


It goes without saying that our drivers will take care of your parcels, but during transit there are many parcels that get transported from A to B, so its good practice to ensure your parcel is packaged well and labelled with the correct details for efficiency and security. Our guides on packaging help advise you on the best way to securely package your parcels, as well as tips on using environmentally friendly packing materials.

You can send your parcels with next day delivery within the UK from £2.79* or internationally from 2-3 days to over 160 countries worldwide from Temporarily unavailable * .