1. Sender contact details
Please provide your name, address and telephone number - this will allow us to contact you should there be an issue with your shipment.
2. Recipient contact details
You will need to provide the recipient's address, email address and telephone number when sending items to the EU.
3. VAT status
Complete your VAT status and if you are VAT registered, give your VAT number.
4. Reason for export
Select a reason why you are sending the parcel from the drop-down list provided.
5. Country of origin
This is the country where the item was originally manufactured, produced or grown. If you are unsure, this information can usually be found on the label of clothes and food products or on the base of toys and electrical equipment. If multiple items are in your shipment, you will need to provide a country of origin for each item.
6. Number of units
List the items in your shipment and the number of each, for example, 3 dresses, 2 t-shirts, and 1 pair of socks.
7. Unit value
Give an approximate value for each item you are sending in GBP. This will be used to calculate duty.
8. Product description
Your product description should be as detailed as possible to avoid the parcel being held by customs. You will need to include: the type of product, the material used to make it, the production method, and what it will be used for.
We give some examples of acceptable and unacceptable product descriptions below: