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The run up to Christmas is always our busiest time of year as many of you send gifts to your loved ones as well as orders out to customers.

It is important to us that we continue to deliver high service levels throughout this time. As a business, we cope with the extra demand by employing more staff to work in our sortation hub and more drivers to deliver your parcels.

Our employees and drivers do have some time off to enjoy the festive season, so please review the below Christmas schedule and take note of holidays that could impact delivery times of your parcels.




We aim to deliver all parcels on the next working day. However, if your recipient isn’t at home at the time of the delivery, this isn’t always possible. To avoid disappointment, we recommend ensuring your parcel is collected by Monday 20th December. This will give your recipient enough time to re-arrange the delivery to a more convenient day or arrange to collect from a ServicePoint if they aren’t home at the time of the delivery.


Christmas & New Year 2021 Delivery Schedule


  • Save money when you drop your parcels off at any one of our 3,500 ServicePoints or 50+ DHL Parcel UK Depots - you can book and drop off on the same day to ensure you get next day UK delivery. 
  • Alternatively, you can book online and we’ll collect from your home or work address on the next working day or book up to 5 working days in advance. We’ll deliver your parcel the very next working day, after your collection.
  • Sending food and drink this Christmas? Read our guide on what you need consider.
  • Your parcels will travel many miles over the festive period and may pass through automated sorting machines. Read our guide on how to protect your items during transit.
  • You can send up to 25kg with DHL Parcel UK. Not sure what size your parcel is? Take a look at our guide for the best way to weigh and measure your parcel.


Date Is delivery available on this date? Is collection available on this date? Collected parcels delivery date
Monday 20th December Yes Yes Wednesday 22nd December

Tuesday 21st December

Yes Yes Thursday 23rd December

Wednesday 22nd December

Yes Yes Friday 24th December

Thursday 23rd December

Yes Yes Friday 24th December

Friday 24th December

Yes No  
Saturday 25th December (Christmas Day) No No  
Sunday 26th December (Boxing Day) No No  
Monday 27th December No No  
Tuesday 28th December No No  
Wednesday 29th December Yes Yes Thursday 30th December
Thursday 30th December Yes Yes Friday 31st December
Friday 31st December Yes No  
Saturday 1st January No No  
Sunday 2nd January No No  
Monday 3rd January No No  
Tuesday 4th January Yes Yes Wednesday 5th January


Please note: When sending to or from Ireland, The Highlands, Islands, British Isles and parts of Scotland that we operate a 1-3 day service. Please remove 3 working days from our last posting dates above to ensure your parcel arrives in a timely manner.



Collection and delivery services


If you are sending more parcels than usual, you may want to review all our Collection and Delivery options available to customers. Our collection service is also suitable for items brought on eBay that are “collection only”. All you have to do is set the collection address as the sellers, and the delivery address as your own.


Need help over the Christmas period?


We've got lots of useful information on our website to help you find instant answers to all your queries. Head over to our support centre to access our FAQ's.

Alternatively, you can send our customer service team a message. Our customer service teams always endeavour to get back to you within 3 hours but if your query is sent to us out of hours, we'll respond during opening hours.