Help, Advice and Support


The answers to many of your questions are likely to be found in our FAQs. Whether you need help with making a booking or something's gone wrong with a delivery, this is the best place to start. If you can't find the answer, you can get in touch with us via the details below:


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Our Customer Service team is available Monday to Friday 7am until 10pm and Saturday 8am until 5pm to answer all your queries. If you contact us outside these hours, an advisor will respond to your query on the next working day. If you prefer to speak to someone, you can call us on 024 7693 7776.

If you need to track a parcel, you can do that here.

DHL eCommerce UK was formerly known as DHL Parcel UK. Find out more about why we changed our name and what it means for you.


Caution icon If your parcel is being delivered by DHL Express in the UK, you'll need to track it on the DHL Express website. We’re sorry, but we can’t track or assist with any queries relating to DHL Express deliveries, so please contact them directly.


Frequently Asked Questions



More help and advice

Still got a question? Get in touch with us directly!