SAVE ON YOUR PARCEL DELIVERY COSTS WITH OUR DEPOT SERVICES

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FIND YOUR NEAREST DHL ECOMMERCE UK DEPOT

Find a parcel delivery depot near you and have your parcel arrive in just 2-3 days. If you live nearby one of our 50+ UK depots then you can bring down the cost of your parcel delivery by using our depot drop-off service.

When you drop-off at a depot, we’ll deliver your parcel on the next working day if it’s going to a UK address or as quickly as 2-3 days later when sent to an international address.

You can find your closest depot, using our depot finder. Simply enter your postcode and we’ll show you your nearest depot. To ensure it’s simple for you to get there, we’ll also give the address, opening times and directions.

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See how much you could save

You can save money on the cost of your parcel delivery by either dropping off your parcel at your local depot or by having your parcel sent directly to your recipient’s closest depot for them to collect. Our depot-to-depot service is the best value for money and is perfect if both you and your recipient live near one of our depots.

You can see how much it costs to send a parcel to a mainland UK address using each of our depot services below:

UK Parcel Sizes	Depot drop off and delivery price	Home collection and delivery to a depot	Depot to depot price
Small (up to 5kg)	£7.09	£7.09	£2.79
Medium (up to 10kg)	£7.09	£7.09	£2.79
Large (up to 20kg)	£13.90	£13.90	£4.90
Extra Large (up to 30kg)	£17.89	£17.89	£8.80

OUR DROP-OFF SERVICES

Over 50 Depots across the UK where parcels can be dropped off or collected.

Our depots are typically open 8am until 8pm Monday to Friday and 8am until 12pm on Saturday (you can check your local depot’s opening time below).

Don’t live near a depot? We have over 3,500 DHL eCommerce UK ServicePoints across the UK.

HOW IT WORKS

Book a UK or International delivery online

Print your label and affix to your parcel

Take your parcel to your local depot

One of our team will scan the parcel’s label

Track your parcel to your recipient

Book a UK or International delivery online

Print your label and affix to your parcel

Take your parcel to your local depot

One of our team will scan the parcel’s label

Track your parcel to your recipient

DEPOT COLLECTION

You can also choose to have your parcel delivered to your recipient’s local depot so they can collect at a time which is convenient for them. When your parcel has been delivered to the depot, your recipient will receive an email letting them know it’s ready to collect.

If you have booked a home delivery but your recipient isn’t going to be at home, they can opt to have the parcel delivered to their local depot and collect instead. They can do this at any time – even if the parcel is already out on the van.

WHAT YOU NEED FOR DEPOT DROP OFF OR DEPOT COLLECTION

Firstly check the opening hours of your local depot below. For dropping off parcels, simply hand your parcel over to the depot receptionist, ensuring that the parcel fits within the booked dimensions and that the label is clearly visible.

When collecting parcels, please be aware of the below:

You will need to take your 14-digit shipment number (provided in your confirmation email) to your collection depot.

You will be asked to sign for the parcel and will need photographic proof of identity and proof of address to collect it, e.g. passport and utility bill or driving licence.

You must collect the parcel within 5 working days of the date received by the depot, otherwise the parcel will be returned to the sender.

Sometimes parcels are unavoidably delayed, before leaving to collect your parcel please check it has arrived at your depot, by entering the 14 digit shipment number on our track website. The parcel status should read 'At delivery' Location.

For further help and support get in touch with us.

Packaging Dos

Always remove any old labels/markings from the box
Consider using up and down arrows on the box if you want your parcel to stay upright. Please be aware your parcel will be handled at several points throughout its journey – package your parcel correctly to avoid damages during transit.
Use a clear plastic pocket to affix your label and any extra documentation to the outside of your box.
Consider polystyrene protection for heavier or fragile items (recommended)
Seal the outside of the parcel with strong parcel tape.

Packaging Don'ts

Use damaged boxes.
Use black plastic wrapping on the outside of your parcel - it cannot be processed through our automatic sorting machines. Your parcel will either be refused on collection/drop off or be returned back to you – incurring a return fee.
Send lose items in your parcel box. Avoid damage to your goods during transit by properly packaging them.
Exceed the maximum weight or dimensions or under-declare your weight and dimensions. Your parcel may be returned back to you incurring a fee.
Leave the box open – it needs to be fully sealed before it is collected/dropped off.

Find your local DHL eCommerce UK Servicepoint

If you don’t live near to a depot, that’s not a problem – you can also drop off your parcel at one of our 3,500 DHL eCommerce UK ServicePoints and save money when compared to a home collection. With 90% of the UK population living within a 10 minute journey of a ServicePoint, there’s sure to one nearby.

This is another convenient option to help make sending parcels easy. Our ServicePoints are open from 8am until late so you can pick up your parcel before or after work. Typically located in local newsagents or corner shops, you can even pick up a pint of milk at the same time.

Please note, restrictions apply when dropping off at ServicePoints – parcels must be smaller than 60cm x 60cm x 60cm and weigh less than 20kg. If you are sending a XXL parcel, you will need to use our home collection or depot drop-off services.

Find your local Servicepoint