DHL eCommerce UK Privacy Policy
This statement was last updated 30th June 2023
What are my data subject’s rights
DHL eCommerce UK (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.
Please be aware that the national legal requirements for data protection and the handling of personal data may vary from country to country. Therefore, if you visit the relevant DHL country websites you will learn more about country specific information on data protection.
In the following, we explain what information DHL collects when you visit our website and how this information is processed and for what specific purposes.
This Privacy Notice applies for the data processing carried out by DHL eCommerce UK
General Information
What is personal data?
Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
This means personal data has to be information that relates to an individual. That individual must be identified or identifiable either directly from one or more identifiers or from factors specific to the individual.
This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favourite websites or number of users of a site - is not considered personal data.
Who is responsible?
If you have any queries with regard to the processing of your personal data, please contact the Data Protection Officer/Team for DHL eCommerce UK by simply using the contact form. The Data Protection Team are available to help with data subject rights, take suggestions or handle complaints.
Data protection officer’s contact details:
For enquiries relating specifically to DHL eCommerce UK, please contact the Data Protection Team at:
Email: [email protected]
Written requests should be sent to:
Data Protection Officer
DHL eCommerce UK
Hillman Way
Ryton-on-Dunsmore
CV8 3ED
Purposes of data processing - essential information
We process your data in order, for instance, to
- perform the contract concluded with you or a sender, this includes carrying out our obligations to you and providing you with our services;
- improve our service to you and make visits to our websites/apps as pleasant as possible;
- send you the newsletter (if you subscribe to it);
- send or display to you - where permitted - targeted advertising;
- refer a friend scheme (Mention Me)
- carry out a credit check, where necessary;
- handle your requests via our customer service department;
- When a call is recoded we collect the telephone number you have called from and the recording of telephone conversations for quality and training purposes. Should we call you, we will do so from 02476 937 770. This information is processed under the legal basis of Legitimate Interest.
- fulfil obligations as part of statutory requirements;
- fulfil our security requirements (e.g., for crime detection purposes);
- compile statistics; and
- for purposes of quality assurance, process optimisation and planning certainty.
What are my data subject's rights?
As data subjects, you have the following rights. You have the right to:
- be informed about the collection and use of your personal data;
- have inaccurate personal data rectified, or completed if it is incomplete;
- have person data erased. This right is not absolute and only applies in certain circumstances, as it must be permitted by law and in compliance with existing contractual conditions;
- request access to your personal data;
- request the restriction or suppression of your personal data although this is not an absolute right and will only apply in certain circumstances; and
- to object to the processing of your personal data. This right only applies in certain circumstances.
If you have any problems or concerns in relation to your personal data, or wish to exercise one of your rights, please get in touch with us by contacting DHL eCommerce UK’s Data Protection Officer/Team . Simply get in touch with us by emailing [email protected].
If you’re not satisfied with how your personal data is being processed and handled, you have the right to lodge a complaint with the relevant supervisory authority. In the UK this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found here: https://ico.org.uk/make-a-complaint/.
Storage period
Personal data is stored for no longer than is necessary for the purposes of which the personal data is processed;
Where statutory periods do not exist, the data will be stored for contract performance and invoicing purposes and as proof of the correct performance of the contract, until the liability periods expire, and it will subsequently be erased.
What is the DHL Group Data Privacy Policy?
The DHL Group Data Privacy Policy regulates the Group-wide standards for data processing. If you are interested in learning more about the DHL Group Data Privacy Policy, please use the following link:
Visiting our Website
DHL is committed to preserving the privacy of the users of our websites. When you visit our web pages, our web servers always temporarily save the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfilment of contract or an information request. This data is only collected and processed based on the original purpose of collection.
The legal basis for the processing of the aforementioned data categories is Art. 6 (1) f of the UK General Data Protection Regulation (GDPR)).
Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details below under online presence and website optimisation.
As far as you have enabled geo localisation functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e. g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be immediately deleted.
Performance of a contract
For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing credit worthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
The legal basis is necessary for the performance of a contract (Art. 6 (1) b) GDPR).
Processing for advertising purposes
If you are an existing customer of DHL your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from existing consent, we will process your e-mail address exclusively in order to provide you with information regarding DHL's own and similar products.
You have right to object at any time to this processing. To exercise your right, simply get in touch with us by using the contact details mentioned above under who is responsible?
If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter.
If you either object or unsubscribe from our newsletter services the respective data will be deleted and no longer be processed for such purposes.
Will my data be passed on to third parties?
To enhance and improve our customer experiences, we may share your contact details with third parties to enable you to provide feedback on the service you have received from DHL eComemrce UK.
Some personal data may be shared with non-marketing third parties, this is necessary to help process orders and provide customer based services. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.
Our site is hosted by a trusted third party (Parcel2Go.com Limited). Your personal data will be shared with them in order to provide our service.
External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. DHL retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of DHL and this is guaranteed by technical and organisational measures, as well as by means of checks and controls.
We may be required to disclose personal data in order to comply with legal obligations, to enforce or apply our terms and conditions and any other agreements, or the prevention or detection of crime. This includes exchanging information with other companies and organisation for the purposes of fraud protection and prevention of money laundering.
Online presence and website optimization
We use tracking software to determine how many users visit our website and how often. We do not use this software to collect personal data or individual IP addresses. The data is used solely in an anonymous and summarised form for statistical purposes and for developing the website.
Use of Cookies
"Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. They also help us configure our offers so that they are as convenient and efficient as possible for you.
On the basis of Art. 6 (1) f) GDPR, we are using "session cookies" in order to optimise our website and to guarantee an undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our web pages. They are automatically deleted when you close your browser.
In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our web pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognise" you and thus be able to present (as much as possible) diversified web pages and new contents during repeated use. Our website contains a cookie banner, which provides you the opportunity to either agree or disagree to the collection of cookies. This based on consent provided by you. The legal basis for the processing of personal data using cookies for analysis purposes is Art. 6 (1) a GDPR. You have the right to object and to opt out (see: How to Manage cookies).
Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are some exceptions which you can find in our cookie table below.
There are three exceptions:
1) MediaMind Tracking Cookies.
These persistent tracking cookies collect your IP address and uses it to provide geographical location data to help DHL monitor and manage advertising campaigns. The cookies are completely encrypted and do not collect any other personally identifiable data, so the IP address cannot be linked to personal data and is not shared with third parties. The IP address is stored securely and only used confidentially by DHL internally to provide aggregated reports. The cookies expire after 30 days.
You can learn more about MediaMind Tracking cookies in the Table of Cookies below.
Alternatively, to opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link: MediaMind Opt-Out
If you've previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link: MediaMind Opt-In
2) Google Analytics Cookies.
A small number of countries may use Google Analytics cookies on a small scale for specific local purposes. These cookies use your IP address as recognition, however do not identify you as an individual. In other words, information is collected in an anonymous form. The cookies collect information about how visitors use our local sites and use the information to compile reports and to help us improve local sites.
You can learn more about Google Analytics in the Table of Cookies below.
Alternatively, to opt out of being tracked by Google Analytics across all websites, visit: Google Analytics Opt-out Browser Add-on
3) FlashTalking Tracking Cookies
DHL eCommerce UK uses the Flashtalking platform for: ad creation and delivery, device recognition and advertising campaign analysis, applying both cookie-based and cookieless technologies to identify and connect devices.
You can learn more about Flashtalking cookies in the table below.
Alternatively, to opt out of being tracked by Flash Talking, visit:
https://www.flashtalking.com/optout
Table of Cookies
We have provided details of all cookies used on our websites in the table below.
|
Cookie Name |
Purpose |
Description |
Expiration of cookies (Days) |
| __ar_v4 | Analytics Technologies | This cookie is associated with the DoubleClick advertising service from Google. Helps with tracking conversion rates for ads. | 365 |
| _D9J | Analytics Technologies | This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. | 365 |
| Analytics Technologies | This cookie is used by Weborama software and enables user tracking. | 397 | |
| demdex | Analytics Technologies | This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc. | 180 |
| dpm | Analytics Technologies | Stores the fact that a call from Adobe or the ID service is passing in visitor data for synchronization or requesting an ID. | 180 |
| etuix | Analytics Technologies | This cookie is used to track, for analytical purposes, website traffic data to provide a better user experience | 0 |
| etuix | Analytics Technologies | This cookie is used to track, for analytical purposes, website traffic data to provide a better user experience | 0 |
| everest_g_v2 | Analytics Technologies | This domain is owned by Adobe. The main business activity is: Advertising | 730 |
| flashtalkingad1 | Analytics Technologies | This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. | 730 |
| gdpr_status | Analytics Technologies | Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. | 185 |
| smd | Analytics Technologies | This is a Microsoft MSN 1st party cookie that ensures the proper functioning of the website. | 390 |
| visitor-id | Analytics Technologies | This cookie is used to collect information on the visitor, which can be used for analytics purposes | 365 |
| MUID | Bing Technologies | Dieser Cookie gehört zu Microsoft und wird durch die Suchmaschine Bing gesetzt. | 390 |
| bc.visitor_token | Functional Technologies | Contains a unique visitor token for Live Chat services. | 730 |
| bc_pv_end | Functional Technologies | This cookie enables the functionality of BoldChat (webchat interface). | 0 |
| bc-visitor-id | Functional Technologies | Stores a unique, anonymous identifier (VisitorID) to allow the BoldChat system to recognize the website user during current and subsequent visits to the website. | 365 |
| GnattaApiHost | Functional Technologies | Enables live chat functionality | 365 |
| GnattaWebChatApiKey | Functional Technologies | Enables live chat functionality | 365 |
| GnattaWebChatOriginator | Functional Technologies | Enables live chat functionality | 2 |
| GnattaWebChatOriginator | Functional Technologies | Enables live chat functionality | 2 |
| language | Functional Technologies | There are many different types of cookies associated with this name, and a more detailed look at how it is used on a particular website is generally recommended. However, in most cases it will likely be used to store language preferences, potentially to serve up content in the stored language. The ICC category given here is based on this usage. | 181 |
| locale | Functional Technologies | Maintains the display language of the site | 181 |
| P2G.Id | Functional Technologies | Improve the browsing experience when returning to the site | 360 |
| _fbp | Marketing | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers https://www.facebook.com/policy/cookies/ |
90 |
| _fbp | Marketing | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers https://www.facebook.com/policy/cookies/ |
90 |
| _uetvid | Marketing | This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. https://about.ads.microsoft.com/en-gb/resources/policies/privacy-and-data-protection-policies |
365 |
| A3 | Marketing | This domain is owned by Yahoo. The main business activity is: Search / Advertising https://legal.yahoo.com/ca/en/yahoo/privacy/topics/cookies/index.html |
365 |
| B | Marketing | This domain is owned by Yahoo. The main business activity is: Search / Advertising https://legal.yahoo.com/ca/en/yahoo/privacy/topics/cookies/index.html |
365 |
| CONSENT | Marketing | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | 6181 |
| personalization_id | Marketing | This domain is owned by Twitter. The main business activity is: Social Networking Services. Where twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting. https://help.twitter.com/en/rules-and-policies/twitter-cookies |
730 |
| YSC | Marketing | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | 0 |
| c2x_Adwords Pixel_International Pages | Marketing | Adwords Remarketing Tracking. Collects information at the specified pages to performance monitoring. https://support.google.com/google-ads/answer/6095821?hl=en-GB |
90 |
| c2x_Awin_Purchase Page_Conversion | Marketing | Awin affiliate Tracking. Collects information at the specified pages to performance monitoring. https://www.awin.com/gb/privacy#section_awin-website-visitors |
30 |
| c2x_Awin_Source/Medium Cookie_All Pages | Marketing | Awin affiliate Tracking. Collects information at the specified pages to performance monitoring. https://www.awin.com/gb/privacy#section_awin-website-visitors |
30 |
| c2x_cookie_referral source | Marketing | Referral Source Pass-through for topcashback|quidco|voucherbox. Collects information of the referrer to translate this back to performance monitoring. | 90 |
| c2x_DC Pixel_Counter_Conversion page_Page vie | Marketing | Floodlight Counter For Google Services. Collects information at the conversion point to translate this back to performance monitoring. https://support.google.com/ads/answer/2662922?hl=en-GB | 90 |
| c2x_DC Pixel_Sales_Conversion page_Page view | Marketing | Floodlight Counter For Google Services. Collects information at the conversion point to translate this back to performance monitoring. https://support.google.com/ads/answer/2662922?hl=en-GB | 90 |
| c2x_DC_Conversion Linker | Marketing | Floodlight Counter For Google Services. Collects information at the conversion point to translate this back to performance monitoring. https://support.google.com/ads/answer/2662922?hl=en-GB | 90 |
| c2x_DS Pixel_Natural Search_All Pages | Marketing | Floodlight Counter For Google Services. Collects information at the conversion point to translate this back to performance monitoring. https://support.google.com/ads/answer/2662922?hl=en-GB | 90 |
| c2x_HTML_Awin Journey_All Pages | Marketing | Awin affiliate Tracking. Collects information at the specified pages to performance monitoring. https://www.awin.com/gb/privacy#section_awin-website-visitors |
30 |
| c2x_unbounce banners_all pages | Marketing | SEO/Optimisation Tracking . A landing page development tool, that collects usage data in order to aid with the conversion rate of the page https://unbounce.com/product/security/gdpr/ | 90 |
| Flashtalking Pixel | Marketing | Flashtalking adserving Tracking. Collects information through cookieless technology to translate this back to performance monitoring. https://www.flashtalking.com/optout |
30 |
| Zeta_AccountLogin | Marketing | Zeta audience tracking. Collects information at the specified pages related to display advertising to translate this back to performance monitoring. https://zetaglobal.com/privacy-policy/ | 365 |
| Zeta_Basket | Marketing | Zeta audience tracking. Collects information at the specified pages related to display advertising to translate this back to performance monitoring. https://zetaglobal.com/privacy-policy/ | 365 |
| Zeta_Checkout | Marketing | Zeta audience tracking. Collects information at the specified pages related to display advertising to translate this back to performance monitoring. https://zetaglobal.com/privacy-policy/ | 365 |
| Zeta_CreateAccount | Marketing | Zeta audience tracking. Collects information at the specified pages related to display advertising to translate this back to performance monitoring. https://zetaglobal.com/privacy-policy/ | 365 |
| Zeta_DropGame | Marketing | Zeta audience tracking. Collects information at the specified pages related to display advertising to translate this back to performance monitoring. https://zetaglobal.com/privacy-policy/ | 365 |
| Zeta_EmailSignUp | Marketing | Zeta audience tracking. Collects information at the specified pages related to display advertising to translate this back to performance monitoring. https://zetaglobal.com/privacy-policy/ | 365 |
| Zeta_Transaction | Marketing | Zeta audience tracking. Collects information at the specified pages related to display advertising to translate this back to performance monitoring. https://zetaglobal.com/privacy-policy/ | 365 |
| Zeta_Universal | Marketing | Zeta audience tracking. Collects information at the specified pages related to display advertising to translate this back to performance monitoring. https://zetaglobal.com/privacy-policy/ | 365 |
| _ga | Performance Technologi | This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. | 730 |
| _ga | Performance Technologi | This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners._ga | 730 |
| _gat_UA- | Performance Technologi | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. | 0 |
| _gclxxxx | Performance Technologi | Google conversion tracking cookie | 90 |
| _gclxxxx | Performance Technologi | Google conversion tracking cookie | 90 |
| _gid | Performance Technologi | This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited._gid | 1 |
| __RequestVerificationToken | Strictly Necessary Techn | This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser. | 0 |
| _dc_gtm_UA-xxxxxxxx | Strictly Necessary Techn | This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account. | 0 |
| ASP.NET_SessionId | Strictly Necessary Techn | General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server. | 0 |
| AWSALB | Strictly Necessary Techn | AWS ELB application load balancer | 7 |
| AWSALBCORS | Strictly Necessary Techn | This cookie is managed by AWS and is used for load balancing. | 7 |
| AWSELB | Strictly Necessary Techn | This cookie name is associated with the Amazon Web Services Elastic Load Balancing functionality for routing client request on the server. | 0 |
| BASKET | Strictly Necessary Techn | Required to maintain the user basket | 0 |
| COOKIE_OPTINCHECK | Strictly Necessary Techn | Supports the cookie policy acceptance functionality | 0 |
| OptanonAlertBoxClosed | Strictly Necessary Techn | This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information. | 365 |
| OptanonConsent | Strictly Necessary Techn | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | 365 |
| P2G.Session.Id | Strictly Necessary Techn | Required to maintain a secure session whilst using the website | 0 |
| VISITOR_INFO1_LIVE | YouTube Technologies | This cookie is used as a unique identifier to track viewing of videos | 180 |
| _gaexp | Analytics Technologies | Google Optimize - Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in. | Depends on the length of the experiment, but typically 90 days |
| _opt_awcid | Analytics Technologies | Google Optimize - Used for campaigns mapped to Google Ads Customer IDs | 24 hours |
| _opt_awmid | Analytics Technologies | Google Optimize - Used for campaigns mapped to Google Ads Campaign IDs | 24 hours |
| _opt_awgid | Analytics Technologies | Google Optimize - Used for campaigns mapped to Google Ads Ad Group IDs | 24 hours |
| _opt_utmc | Analytics Technologies | Google Optimize - Stores the last utm_campaign query parameter | 24 hours |
| _opt_expid | Analytics Technologies | Google Optimize - This cookie is created when running a redirect experiment. It stores the experiment ID, the variant ID and the referrer to the page that's being redirected. | 10 seconds |
| X-Salesforce-CHAT | Functional Technologies | Required to enable Live Chat on the website for customer queries | 1 |
| ANONCHK | Performance Technologies | Heatmapping software which allows us to see where users scroll and click on a page in order for us to create hypotheses about CRO tests | 395 |
| _clck | Performance Technologies | Monitors referring traffic from dhlparcel.co.uk | 30 |
If you use the DHL Finder (location search), we also set the following cookies:
|
Cookie |
Name |
Purpose |
More Information |
|
i18next |
|
This cookie is used to recognize the language setting of the visitor, with a view to making the website experience more pleasant. This information is used to determine which language is suitable for the visitor and the language setting is set accordingly. The cookie collects the above information anonymously. It will only be used confidentially within DHL to improve the websites and the user experience. This cookie is a session cookie and expires when the browser is closed. |
|
|
br<primaryKey> |
|
This cookie is used to recognize a returning visitor as one and the same user. This information is used to determine whether the visitor has already given a rating for a location. The cookie collects the above information anonymously (individual visitor ID, time/date stamp). The cookie expires after only 24 hours. |
|
Third Party Cookies in embedded content
Please note that on some pages of our websites you may notice that cookies have been set that are not related to DHL. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. DHL does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.
Web Beacons
In order to keep DHL’s online content relevant easy to use and up-to-date, we use web analytics services such as Webtrends (See Webtrends entry in DHL Table of Cookies above for more information). These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person as they never contain personal information such as your name or email address.
How to Manage Cookies
Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.
Most web browsers allow some control of most cookies through the browser settings.
- To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit: All About Cookies
- For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website: Your Online Choices
- To opt out of being tracked by LiveBall, you will need to manage and delete the cookies using your browser settings.
- To find out more, please visit: All About Cookies
- You can also choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website
- Not everyone who visits our site will do so using a web browser. For example, some users will access DHL websites or applications using a mobile device. If so, it may not be possible to disable cookies or adjust web browser settings.
- To opt out of being tracked by dotMailer, you will need to manage and delete the cookies using your browser settings.
- To find out more, please visit: All About Cookies
- To opt out of being tracked by Google Analytics across all websites, visit: Google Analytics Opt-out Browser Add-on
- To opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link: MediaMind Opt-Out
- If you've previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link: MediaMind Opt-In
- To opt out of being tracked by WebTrends Analytics across all websites, visit: Webtrends Opting Out of Tracking Cookies
- You are currently opted-in for web monitoring by Eloqua on DHL websites.
- Click here to opt-out of Eloqua web monitoring.
- To opt out of being tracked by Omniture across all websites, you can do so by clicking on the Omniture Opt-Out link: Omniture Opt-Out
- If you've previously opted out, and would like to reverse your setting, click the Omniture Opt-In link: Omniture Opt-In
Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.
Contact forms
There are contact forms on our website that can be used to contact us via electronic means. If the user takes advantage of this option, the data entered in the form will be transmitted to us and stored.
We use the personal data you provide solely for the technical administration of the websites and to fulfill your wishes and requirements – i.e. primarily to process contracts concluded with you or your enquiries.
The processing of the personal data from the form primarily enables us to handle the contact processing. In addition, data may be processed in the course of processing a customer request.
The data will be processed primarily for the performance of the contract in accordance with Article 6 (1) b) GDPR and to safeguard legitimate interests in accordance with Article 6 (1) f) GDPR.
How about data security?
DHL takes all of the necessary technical and organisational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL.
Please be ensured that high data protection standards are integral to the operation of the DHL Group network. IT security is of critical importance to our business operations. As a global company whose business model is based on the secure delivery of goods worldwide, we recognise that we have a high responsibility in this regard. Therefore, DHL Group has developed data privacy standards pursuant to our own data privacy policy, which applies throughout our worldwide network in accordance with all applicable data privacy laws. Combined with an effective data protection management system, our high data protection standards are effective in meeting the expectations of our customers.
Changes to Privacy Notice
We keep our data protection statement under regular review.
DHL reserves the right to change its data protection statement at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL's websites you agree to this Privacy Policy.
Last updated on 17th November 2022